VP, Chief Risk Officer – Shared Services (San Antonio)

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

VP, Chief Risk Officer – Shared Services (San Antonio)

Summary

This executive leadership role is responsible for developing and executing USAA's Risk and Compliance strategies within assigned Staff Agencies/Shared Services Lines of Business such as Human Resources, Marketing, Legal, Transformation, etc., maintaining an independent second-line function.

The successful executive will lead teams to independently identify, measure, monitor, and control risks, ensuring business activities comply with regulations.  Provides independent oversight of the Staff Agencies' non-financial risk profile, contributes to the risk governance framework, and ensures adequate resources for managing the Staff Agencies' risk. This position partners with Chief Risk Officers and the Business to advance the risk management framework and provides compliance oversight.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in our San Antonio Corporate Headquarters.

*** Relocation assistance is available for this position ***

What You Will Do:

• Accountable for developing and implementing short-term and long-term operational risk and compliance strategies for assigned Staff Agencies, aligning with USAA's business strategy, regulations, and supervisory expectations to ensure successful implementation of action plans and objectives.

• Cultivates an organizational culture focused on effective operational risk, compliance and adherence to sound internal controls, including standards of conduct for employees at all levels within the assigned Staff Agencies.

• Supports and contributes to the design of progressive strategies for the assigned Staff Agencies to ensure the operational risk and compliance programs are properly structured, cover the appropriate risks, are effectively managed, and adequately resourced.

• Reports strategic risks to business and organizational leadership and influences business decisions to ensure alignment with the company’s risk appetite.

• Develops and drives the implementation of operational and compliance risk profiles, tolerances, and appetites, ensuring alignment with company standards and regulatory expectations.

• Oversees the identification of potential areas of operational risk and compliance vulnerability and risk within the Staff Agencies and ensures that material operational risk and compliance matters within the assigned Staff Agencies receive appropriate escalation and management attention.

• Partners with senior leaders to develop and implement effective corrective action plans to mitigate identified operational and compliance risks. Provides ongoing evaluation of the effectiveness of internal controls designed to mitigate key operational and compliance risks.

• Responsible for ensuring that USAA and its employees within the assigned Staff Agencies comply with applicable international, federal, state, and local laws and regulations. Acts as a liaison with regulatory agencies and the Chief Legal Office on risk and compliance-related issues pertaining to the assigned Staff Agencies.

• Serves as a key advisor, engaging in senior leaders’ strategy discussions and decisions, providing evaluations of potential risks and effectively influencing to ensure the safety and soundness of business deliverables while accelerating their priorities.

• Supports an independent Risk Management function by monitoring compliance within risk limits and providing relevant risk information to senior management.

• Identifies opportunities and facilitates transformative improvements, such as artificial intelligence and technology initiatives, from an Operational Risk and Compliance lens to operating models and systems within the assigned Staff Agencies.

• Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.  

Minimum Education:

• Bachelor's Degree required.

• 4 additional years of related experience beyond the minimum require