Technical Program Manager 4

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Technical Program Manager 4 supports the management of PCI-DSS and SOC2 audit activities, infrastructure roll-outs, and PoC resource planning. Working within the Comcast Business, Managed Enterprise Solutions (MES) and BOS (Business Operations Support) teams, this person will understand the contractual and regulatory requirements specified internally and by our Business Customers to ensure that Comcast MES is able to meet them. This will require a broad understanding of the solutions being audited and the efforts necessary to provide evidence of achieving the required controls. This is an individual contributor quota bearing role that does not have direct responsibility for supervision or performance.

Role will be virtually based in in the central mid-Atlantic area (Pennsylvania, New Jersey, Virginia, Maryland, Delaware, New York or Ohio) with up to 10% annual travel.

Job Description

Core Responsibilities

• Lead and execute project and program management activities, focusing on ensuring compliance with PCI-DSS and SOC 2 standards.
• Cultivate and maintain strong relationships with external vendors (primarily large consulting firms) to ensure alignment with business objectives and service delivery standards.
• Collaborates with and organizes cross-functional teams within a variety of verticals and responsibilities to include: Engineering, Compliance Teams, Legal, HR, Finance, Facilities, Accounting, Procurement, etc. 
• Supports the Business Solutions/Sales teams on RFIs/RFPs to ensure that proposals accurately describe the current state of controls for the solutions being offered.
• Coordinates with multiple teams to ensure that contract language in such agreements doesn’t overstate the technical and security controls of the company; modifies the language accordingly.
• Works with appropriate teams to ensure that contractually required audits/assessments, e.g. SOC2 and PCI (Service Provider) are performed.  This includes working with the appropriate teams to obtain funding and resources to have these audits/assessments performed routinely. 
• Collaborates with technology solution teams, works to develop an inventory of “evidence” that can be used to support our position on the control environment.
• Support Relationship Managers for the Business Customers and the on-going need for periodic questionnaires and/or on-site assessments.
• Develops a methodology to efficiently respond to RFI, RFP, questionnaires or other common inquiries that occur.
• Defines SLA for overall program deliverables.
• Publishes periodic program metrics (Continual Compliance Program) covering associated milestones, deliverables, and success criteria.
• Creates and builds annual program roadmaps.
• Identifies goals and successes criteria, drives the development and implementation of key goals, objectives, and successes criteria for the program with key stakeholders and core team. Raises conflicts and resolves with the appropriate level of management
• Determines the cost and budget; performs resource forecasting.
• Analyzes areas of risk to avoid risky activities by identifying and managing critical paths and risk areas. Establishes contingency plans and identifies trigger events and assumes responsibility for initiation corrective actions.
• Identifies and helps the team make program tradeoffs to balance scope, time, and costs. Ensures proper documentation.
• Tracks and manages the program schedule and upstream and downstream dependencies. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Drives action item resolution and track completion.
• Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Identifies and manages proposed changes to program parameters.
• Monitors and ensures quality of program deliverables. Leads core team and key field resources to develop and monitor deployment schedule, strategies, and tools.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.<