ServiceNow Delivery Director

Job Family:

SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 25%

Clearance Required:

Ability to Obtain Secret

What You Will Do:

• Lead and ensure the successful delivery of ServiceNow implementation and support engagements.
• Drive business development in the sector, including:
  • Supporting the execution of the segment strategy
  • evangelizing ServiceNow platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities, and
  • supporting pre-sales activities inclusive of leading sales calls and proposal development and client presentations
• Support the practice leadership team to develop Sales strategies for growing the practice. 
• Coordinate recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements. 
• Be accountable for ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance.
• Mentor more junior team members in ServiceNow platform best practices and business analysis, project management
• Drive revenue of all ServiceNow solution offerings across businesses in the segment, with revenue management expectations of >$5 million in the first year
• Build and develop relationship / partnership with segment teams, aligning on sales pursuits, resource capacity and capabilities, and awareness across the industries.
• Build and develop relationships with ServiceNow Account leads in the D&S segment and support managing joint sales pursuits.
• Support to develop thought leadership content and marketing material.
• Maintain awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector.

What You Will Need:

• Minimum of 10 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle ServiceNow engagements  
• A minimum of 5 years of experience with ServiceNow Applications is required, including leading large Client implementation and support engagements.
• Travel Requirements: Willingness to travel up to 25%
• Minimum of 10 years’ experience in a large consulting environment.
• Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas
• Active ServiceNow certifications or ability to achieve relevant certifications upon hire.
• Expert business development skills as well as managing relationships with both clients and internal stakeholders.
• Business operations and/or strategic planning experience
• Demonstrable skills of managing multiple clients
• Exceptional communication and presentation skills   
• Bachelor’s degree required
• Experience with Project Management and Agile Scrum or SAFe delivery standards
• US Citizenship Required. Ability to obtain Secret+ Clearance.

What Would Be Nice To Have:

• Active Secret Clearance
• Project Management Professional (PMP) Certified
• Agile Scrum or SAFe Agile certified
• Prior experience building a ServiceNow practice area or delivery team preferred.
• Customer-oriented and great at building client relationships
• Preferred candidate local to the Washington DC area or willing to relocate

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordina