Enterprise Technician

We are seeking a skilled and tech-savvy Enterprise Technician to join our team. This role is perfect for an individual with a strong background in computer hardware and software support who thrives in a fast-paced environment. If you have a passion for troubleshooting, diagnostics, and providing exceptional technical support, we encourage you to apply.

As an Enterprise Technician, you will:

1. Provide computer hardware and software support on LAN- or Cloud-based systems

2. Receive and respond to requests for service

3. Troubleshoot problems and perform diagnostics and root cause analysis on multiple platforms

4. Identify, resolve, and escalate problems and issues

5. Execute patches and fixes, and make recommendations for problem prevention procedures and controls

6. Develop checklists for typical problems to enhance the service-desk knowledge and tracking database

7. Maintain all related documentation

Qualifications:

1. 1-3 years of experience in a technical support role

2. Strong understanding of LAN and Cloud-based systems

3. Excellent troubleshooting and diagnostic skills

4. Experience with executing patches, fixes, and root cause analysis

5. Ability to provide detailed documentation and develop procedural checklists

6. Strong communication and interpersonal skills

P3 Delivery is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds and experiences.