Patient Access Workleader

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Patient Access Workleader

                        

Location

Canton

                    

Facility

Mercy Hospital

                     

Department

Admitting and Registration-Cleveland Clinic Mercy Hospital

                      

Job Code

U99944

                     

Shift

Nights

                       

Schedule

6:30pm-3:00am

                       

Job Summary

                         

Job Details

Join Cleveland Clinic’s Mercy Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.    

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skill every day to provide exceptional experiences for patients and their families. As a Patient Access Workleader, you will function as the department lead within outpatient registration and the Emergency Department. Some of your daily responsibilities will include managing and correcting registration escalation issues, creating ED Zone schedules, coaching and training new caregivers, and performing patient registration functions. Helping to ensure the correct registration tasks are completed minimizes the need to perform service recovery and supports the team who interfaces with patients. This opportunity is a steppingstone into supervisory roles and could lead into other related avenues like auditing and revenue cycle. 

A caregiver in this position works nights from 7:00PM – 3:30AM or 6:30PM – 3:00AM, with holiday and weekend requirements. 

A caregiver who excels in this role will:  

• Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.  

• Provide general oversight and direction for caregivers to ensure daily operational support. 

• Rotate to different locations/hospitals based on staffing needs. 

• Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally. 

• Assist with and resolve patient inquiries or complaints.  

• Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration. 

• Assist