Senior Customer Service and Sales Representative

Arconic is currently seeking a Senior Customer Service and Sales Representative (CSSR) to join our Global Rolled Products (GRP) Headquarters (HQ) business unit at our Lancaster Operations facility, in Lancaster, PA.

At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do.

Primary Responsibilities: 

• The key role of the Senior CSSR is to manage day-to-day account activities and to act as the liaison between the business and its customers.
• The primary accountability is to deliver value added services resulting in the highest level of customer satisfaction, thereby creating sustainable competitive advantage in the marketplace.
• This position requires little or no supervision and independent action and initiative within assigned areas of responsibility while managing multiple customers, customer locations, and plant locations.

 Major Activities/Key Challenges:

• Manage the customer booking process and service assigned accounts on a day-to-day basis, including, but not limited to purchasing metal, bookings and non-standard order entry, scheduling, pricing, status updates, expediting, releasing shipments, claims resolution, and partnering with others to eliminate barriers that may interfere with on-time delivery to our customers.
• Establish and/or enhance positive customer relationships.
• Work with Marketing and or Outside Sales on quotations for customers encompassing new business and changes in existing business.
• Collaborate with Account Managers (Field Sales) to develop new business opportunities.
• Work closely with support staff, providing guidance regarding the customer order cycle process.

Essential Knowledge/Skills/Abilities:

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 
• Negotiation — Bringing others together and trying to reconcile differences.
• Service Orientation — Actively looking for ways to help people.
• Written and Verbal Expression — The ability to communicate information and ideas verbally and in writing so others will understand.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). 
• Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Integrity — Job requires being honest and ethical.
• Stress Tolerance — Job requires dealing calmly and effectively with high stress situations.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Time Management — Managing one's own time and the time of others effectively.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong.

Qualifications - Basic Qualifications:

• Associates degree from an accredited institution.
• Minimum of 3-years’ experience in sales/customer service.
• Employees must be legally authorized to work in the United States.  Verification of employment eligibility will be required at the time of hire.  Visa sponsorship is not available for this position.
• This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S. person as an U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. 

Preferred Qualifications:

• Bachelor’s degree from an accredited institution.
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