Regional Facilities Director

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are hiring a Regional Facilities Director to lead our Integrated Facilities Management (IFM) team in the South East region. The position oversees:

• A team of 30+ facilities management professionals

• 3 million rentable square feet (RSF) of facilities across 7 critical sites including Dallas, Huston, Austin, Denver, Boulder, Nashville, Atlanta, Charleston and Miami.

• An additional 1 million RSF planned for development within 18 months

• An annual operating expense (OPEX) budget of approximately $30 million USD

The role requires strategic leadership to:

• Manage multiple stakeholder relationships including internal teams and third-party vendors

• Drive operational excellence in facilities management

• Ensure business continuity for our technology services client

• Develop and maintain strong commercial partnerships

• Transform operational challenges into effective business solutions

This position is critical in our rapidly evolving work environment and requires someone who can consistently meet or exceed client service expectations.

Responsibilities include managing building systems maintenance, ensuring the safety and compliance of all properties, overseeing renovation or construction projects, and managing facility-focused staff and budgets while; ensuring a high level of client satisfaction within their areas and countries of responsibility, delivering key performance indicators, service level agreements and added value initiatives.

A close working relationship with other regional FM Directors within JLL and across the Client AMER portfolio will be required by the post holder to ensure local support is used to effectively manage local vendor performances; develop team capabilities, leverage best practices to drive breakthrough value to our client while meeting out Key Performance indicators and maintaining a high customer service level.

The post holder will be required to travel at least once a month across North America and Latin America as needed to be successful in this role.

What this job involves

Strategic Relationship Management

• Management of all operational teams in region to ensure:
  • Effective Team work
  • Effective Situational Leadership
  • Effective Performance Management
  • Develop Succession Plans and
  • Identify and Implement Training and Development Plans
  • Develop strategy to improve customer service level outputs.

Client/Stakeholder Management:

• Serves as primary contact for Jones Lang LaSalle for buildings within their portfolio with regards to service delivery and escalation point.
• Accountable for the local service delivery to meet the contractual obligations of Jones Lang LaSalle for the Client Account.
• Manage relationships within the clients Global Real Estate and Facilities teams (Area Managers) to address operational challenges head on.
• Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services.
• Proactively identify and call out potential opportunities to improve processes.
• Keep on-going and effective communication between the Client and the IFM teams.
• Be able to anticipate, plan and adapt to rapidly change working environments and consistently follows through.
• Develop performance metrics and report health of the buildings to our Client/Area/Regional IFM Lead.

Financial Management

• Understand OpEx and CapEx opportunities with a view to developing a strategy to meet the Amazon frugality leadership principle.
• Develop property budgets and forecasts in accordance with the financial timetable.
• Develop reporting to show value.
• Develop strong partnership with Jones Lang LaSalle and Client’s Finance teams to drive process efficiencies.
• Be a key player for achievement of the agreed financial targets for their country/areas of responsibility; revenue, expenses and debtors’ targets.
• Develop an understanding of the services provided by Jones Lang LaSalle. Identify opportunities to cross-sell services and make recommendations for growth.
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