Customer Service Associate

About RTC Aerospace:

At RTC, we believe in teamwork, excellence, and delivering with pride.  One Team! One Mission!

RTC Aerospace is a 60-year-old aerospace manufacturer of complex, high-tolerance, difficult-to-machine parts. We have 4 facilities across the nation bringing exceptional cellular manufacturing capabilities and unique engineered solutions to our clients’ designed products. We are a company driven by ambitious individuals, working together to become an industry leader in lean-cell manufacturing. Come be a part of something exceptional at RTC Aerospace! 

How You’ll Make an Impact 

The Customer Service Associate serves as the internal voice of the customer, supporting aerospace manufacturing programs in a CNC machine shop environment. Reporting to the Program Manager, this role manages customer communication, processes orders and RFQs, and ensures timely responses and follow-through across departments. The CSR plays a key role in maintaining accurate records, supporting quoting activities, and facilitating daily interactions with customer buyers. Strong attention to detail, professionalism, and responsiveness are critical to success.

What you’ll be doing as a Customer Service Associate:

• Working a Full-time, onsite position at our Chatsworth, CA location.

• Receive and route all customer communications to appropriate departments, ensuring timely internal follow-up.
• Enter customer Purchase Orders, Change Orders, and RFQs into the ERP system (e.g., JobBoss); send acknowledgments to customers.
• Assist in gathering pricing and supplier information for quoting activities; maintain quote tracking logs.
• Interface directly with customer buyers to address inquiries, concerns, and order updates.
• Maintain and update customer tracking tools, including Contract Review and Quote Logs.
• Support the Program Manager in tracking project timelines and customer deliverables.
• Perform basic data entry, document filing, scanning, and administrative support tasks as needed.  

• Performs other duties as assigned.

Required Qualifications (Education, skills, and experience):

• Associate’s degree in Business or equivalent combination of education and relevant experience.
• 2+ years of customer service experience, ideally in a manufacturing or aerospace environment.
• Strong written and verbal communication skills; able to draft professional emails and correspondence.
• Highly organized with the ability to manage multiple tasks and priorities.
• Proficient with Microsoft Office and experience with ERP/MRP systems (e.g., JobBoss).
• Ability to work effectively in a fast-paced, team-oriented environment.

Preferred Qualifications (Education, skills, and experience):

• Experience working in an aerospace CNC machining or manufacturing environment.
• Familiarity with quoting, shipping/receiving, or quality control processes.
• Previous experience supporting project management or program coordination.
• Strong interpersonal skills and customer-first mindset.

Physical Demands:

The physical demands and work environment characteristics described here are representative of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to do the following:

• Ability to lift or move up to 50lbs.
• Reach forward, up, down and to the side in order to move equipment.
• Continuous standing and walking throughout the workday.
• Ability to reach with hands and arms; use hands to manipulate, handle, or feel material.
• Access, input, and retrieve information from a computer.

Work Environment: 

A large percentage of work time is spent in a machine shop where temperatures vary from hot to cold. The environment may also include exposure to noise, dust, fumes, vapor from coolant, etc. Industry