Customer Service Coordinator

We are currently hiring full-time Customer Service Coordinator. The Customer Service Coordinator is responsible for

• Handle large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, rates, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills Proven customer support experience or experience as a Customer Service Coordinator

• Track record of over-achieving benchmarks
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High School or GED required
• 1-2 years of relevant work experience in transportation, chemicals, supply chain, manufacturing, or logistics.

Join a growing company that offers a competitive starting wage, excellent benefits, and growth opportunities! DCI prides itself on promotion from within the company and offers competitive salaries along with a comprehensive benefits package including:

• Partially employer-paid medical/dental/vision insurance
• 401k with generous employer match, Roth / Traditional
• 100% employer-paid short-term and long-term disability
• 100% employer-paid group term life insurance up to 1.25x your annual salary
• Option to purchase voluntary life insurance for self, spouse, and dependents
• Medical and Dependent Care Flexible Spending Accounts
• Tuition Reimbursement
• Parental Leave
• Paid Time Off
• 9 paid holidays.

DCI is an Equal Opportunity Employer. M/F/D/V encouraged to apply. Employment contingent upon successful completion of a criminal background check and physical exam. Must be legally authorized to work in the United States.