Cloud Monitoring Administrator

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a skilled Cloud Monitoring Administrator to join our team. The ideal candidate will be responsible for monitoring and managing our cloud infrastructure to ensure optimal performance, availability, and security. This role involves working closely with other IT teams to identify and resolve issues, implement monitoring solutions, and maintain system health.

 

You must be a US Citizen on consideration for this position.

Location and Schedule

This is a Work From Home position for individuals based in any location in the US.

The Main Responsibilities

• Assist in building and maintaining internal technical documentation, manuals, policies, and processes related to cloud and application monitoring
• Applies standard cloud monitoring methodology, techniques, procedures, and criteria
• Support periodic cloud and application monitoring tool releases and tool upgrades
• Develop and implement strategies to maintain and grow our cloud infrastructure and application monitoring platform environment, ensuring overall stability and performance
• General support, administration and maintenance of our cloud infrastructure and application monitoring platform, dashboards and reporting requirements.

What We Look For in a Candidate

• Bachelor's degree or equivalent education and relevant experience
• 6-8 years IT experience
• 4+ years of native cloud monitoring tool administrative experience (i.e. GCP, Azure Monitor & Application Insights, AWS Cloud Watch) and/or tool admin experience with a multi-cloud monitoring technology (ex. Datadog, etc.)
• Experience deploying new cloud monitoring instrumentation and alerts, configuration and tuning of current cloud monitoring standards & thresholds, developing and maintaining cloud monitoring dashboards
• Windows/Unix server technical support experience
• Ability to analyze, troubleshoot and resolve complex cloud infrastructure, services and application monitoring related problems
• Applies standard cloud monitoring methodology, techniques, procedures and criteria
• Create meaningful documentation of cloud and application monitoring standards, policies and procedures

 

Preferred

 

• Cloud certification preferred (Azure, AWS and GCP)

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

 

Location Based Pay Ranges:

 

$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

 

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as