Regional Systems Support Engineer 2

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Regional Systems Support Engineer 2

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Opportunity

As a Regional Systems Support Engineer 2, you will drive innovation and keep Roche at the forefront by demonstrating a broad knowledge and experience of relevant E2E processes and systems, the Roche organization, and awareness of new technologies/practices. To achieve this, you will communicate with other groups outside of the team to build strong partner relationships enabling seamless collaboration between Product Development, Sales, Marketing and Support to ensure outstanding customer experiences.

In this position, you will:

• Provide advanced level of technical expertise and support to customers, field sales and support teams, as well as key internal Roche and global stakeholders, by consulting on highly complex inquiries and IT issues involving function, usage and specification of Roche products

• Contribute to new product commercialization in North America by representing implementation and support technical interests (key service and support initiatives and special projects)

• Serve as the technical leader/SME on local and global project teams responsible for generating technical solutions to ensure customer/business requirements, needs, and project deliverables are met

• Develop, analyze, and provide system support and process improvement recommendations to key Support/Business groups with regards to customer business review assessments

• Execute project management and ensure IPS readiness for large, complex product launches

Who You Are

Minimum Requirements

• Bachelor’s degree in Medical Technology, Microbiology, Information Technology, or related discipline OR equivalent work experience

• 6 years of progressive experience with 5 years of specific experience with industry or diagnostics products

Preferred Qualifications

• 3 or more years of experience successfully demonstrating technical aptitude of complex IT system issues and understanding Roche product interdependencies

• nPOC Operations

• Extensive knowledge of customer needs/requirements within a laboratory setting, internal systems, and Roche's end-to-end implementation processes

• Ability to foster and sustain effective interpersonal relationships with internal, global and external stakeholders and successfully influence people at various organization levels internally and within the customer site

• Ability to work on multiple projects while concurrently managing time and expectations

• Highly proficient organization and analytical skills to uncover key technical, operational and strategic issues

Additional Information

• This is a US-based, remote position with up to approximately 30% travel.

• Company car is not provided with this job posting.
   

Relocation benefits are not provided with this job posting.

The expected salary range for this position based on the primary location of Indiana is $91,700 - $170,300.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance.  This position also qualifies for the benefits detailed at the link provided below.

Benefits

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity