Full Time Medical Office Associate - Brick, NJ Urgent Care

Description

**3-4-day work week**

**Mon-Fri 8am-8pm, Sat-Sun 8am-4pm**

Position: Medical Office Associate

Reports to: Practice Operations Manager

Summary: The Medical Office Associate (MOA/FOA) if the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA; greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks.

Job Duties and Responsibilities:

• Greet, register, instruct, and provide general assistance to patients

• Obtain demographic and financial information and enter into computer system

• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes

• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer

• Communicate with primary care providers and insurance carriers per patient request

• Answer telephone, take messages and return voicemails

• Offer compassionate support to patients and their caregivers during the time of their urgent medical need/crisis

• Must be available for rotating schedule including weekends and holidays

• All other duties as assigned by Practice Manager or Practice Administrator

Compensation: 

• Medical through Cigna (multiple tiers depending on coverage and cost desires) 

• Vision and Dental through Principal & VSP 

• 401k through Voya, company match availability after 1 year of service and 1000 hours worked  

• Life Insurance provided by the company 50k 

•  Accident, Cancer, Hospital, and Disability insurance are available through Aflac 

•  Additional voluntary benefits like short term disability insurance, cancer insurance, hospital insurance, critical illness insurance, supplemental life, etc. are also offered through Aflac 

• Critical Illness, Supplemental Life, and Accident insurance are available through Principal 

• Hourly range listed below 

Requirements

Required Experience:

• High school diploma or equivalent

• Medical billing/medical receptionist experience preferred

• Basic computer skills

• Detail oriented

• Excellent data entry

• Exceptional customer service and phone etiquette

• Ability to maintain professionalism and provide quality care in a fast-paced, public environment

• Active BLS through an accredited AHA program