Customer Success Manager

Levanta is a leading affiliate marketing platform designed to help Amazon sellers unlock growth through creator-driven commerce. By connecting sellers with a network of vetted creators, Levanta enables performance-based partnerships that drive revenue, increase customer acquisition, and build brand loyalty. Launched in 2023, Levanta has quickly become a go-to platform for sellers seeking to capitalize on the growing power of creators and influencers in digital commerce. Levanta's co-founders previously founded and sold Grovia Partners, a leading affiliate marketing technology-enabled services company, to Acceleration Partners in 2022.

As a Customer Success Manager, you will be responsible for building and maintaining long-term relationships with our clients. Your primary goal will be to ensure customer satisfaction, retention, and expansion of accounts by understanding their business needs and providing solutions and support accordingly. You will serve as the main point of contact for customers and agency partners, working closely with our sales, marketplace, and publisher development teams to deliver an exceptional customer experience.

Key Responsibilities:

• Develop a deep understanding of each customer's business objectives, challenges, and success metrics.
• Serve as the primary point of contact for customers and agency partners, addressing their inquiries, issues, and requests in a timely and professional manner.
• Proactively engage with customers and agency partners to drive adoption, usage, and value realization of our platform.
• Partner with the publisher development team to match customers with good fit affiliates in the Levanta marketplace to help expedite revenue activation and maintain ongoing success on the platform.
• Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products/services.
• Conduct regular check-ins with customers to review progress, address concerns, and identify areas for improvement.
• Advocate for customers and agency partners internally, providing feedback to our engineering team to drive product enhancements and improvements.
• Monitor customer health and satisfaction metrics, taking proactive steps to mitigate churn and increase retention rates.
• Develop and maintain a thorough understanding of our platform, industry trends, and best practices to effectively advise customers.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Communications, or related field (or equivalent experience).
• Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar.
• Experience in the ecommerce and/or affiliate marketing industry
• Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with customers.
• Strong problem-solving and decision-making abilities, with a focus on delivering innovative solutions to meet customer needs.
• Ability to work collaboratively across cross-functional teams, including sales, marketplace, and publisher development.
• Experience working with CRM software (e.g., Salesforce, HubSpot) and other customer success tools is preferred.
• A passion for customer success and a commitment to delivering an exceptional customer experience.

What Levanta Offers:

• A dynamic and supportive work environment where innovation and creativity are encouraged.
• Competitive salary and benefits package.
• Open vacation and sick policy, take the time you need.
• Opportunity for professional growth and advancement within a rapidly expanding startup.
• A culture that values diversity, inclusion, and the impact of every team member on our success.
• Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, or Washington.