Customer Success, Enablement Senior Manager

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Works with customer success and cross-functional stakeholders to understand field development requirements in the context of the skills, knowledge, processes, tools, best practices, and coaching required to execute the global customer success strategy. Conducts in-depth discovery to understand field competencies, productivity, and related gaps. Serves as the key interface between business stakeholders and the program and services team, translating field needs into enablement recommendations. Validates the enablement approach with SMEs and key stakeholders, aligns global requirements, leads regional enablement needs, and secures executive sponsorship. Acts as the audience expert for the program and services team, ensuring programs are grounded in field realities and business priorities. 

Requirements Gathering 

• Identifies enablement programs required to help the field execute against the global customer success strategy 

• Engages field and business leaders to gather and prioritize detailed enablement requirements in order to determine enablement approach and objectives 

• Identifies and leads regional-specific enablement requirements, ensuring unique market and field needs are captured and represented to the program and services team 

• Develops and validates enablement plans for key programs with executive sponsors across field and business leaders 

• Calibrates and aligns divergent requirements as needed 

Stakeholder Engagement & Program Validation 

• Serves as the primary liaison between business stakeholders and the program and services team 

• Gathers and represents field requirements and insights — via surveys, interviews, and focus groups — to inform program design and development 

• Validates the program approach with key stakeholders, SMEs, and field leaders to ensure alignment before execution 

• Acts as the audience expert, providing the program and services team with ongoing field context, priorities, and feedback 

• Engages customer success enablement management and leaders to recommend enablement approaches and ensure programs meet field needs 

Program & Project Management 

• Develops and maintains detailed program plans, proactively managing milestones, dependencies and timelines to ensure smooth execution 

• Defines and communicates program objectives, scope, execution plan, dependencies and resource requirements 

• Provides transparency, updates and tracking of program/project for executive sponsors 

• Consistently verifies and drives executive sponsorship across field and busin