Customer Acceptance Line (CAL) - Technical Lead, Baltimore

POSITION:  Customer Acceptance Line (CAL) - Technical Lead, Baltimore

RECRUITMENT SALARY RANGE: $92,000 - $115,000*

LOCATION: Port Baltimore, MD

  

 

At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.

 

Reporting to the Customer Acceptance Line (CAL) and Technical Center Manager, you will be responsible for ensuring that all vehicles meet our high standards of quality and safety. Your primary goals will be to support Port Processor supplier’s technicians, ensuring they are able to perform their responsibilities correctly the first time and to diagnose and repair vehicles that are impacted with quality issues.

 

WHAT TO EXPECT:

In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it’s a challenge that will help your career grow within an iconic organization. Here’s what to expect:

 

 

• Diagnose and repair issues within expected timelines. Evaluate repairs performed on vehicles affected by quality issues. Sign-off on all vehicles rectified prior to vehicle return to CAL inspection.
• Conduct training and provide support for technicians to ensure competence, and that repairs are performed correctly the first time.
• Ensure contracted technician performing repair understands and follows working instructions prior to performing repair activity. 
• Document and summarize issues for reporting to management, port processor partner, and JLRNA stakeholders.
• Provide regular updates to management team. Ensure process flow of repairs to maximize efficiency and repairs in a timely manner.
• Provide support and training to port processor supplier to ensure vehicle inspections are performed according to JLR standards.
• Conduct inspections of vehicles to identify defects, damage, and non-conformance to standards. This includes performing tests and assessments on vehicle systems, components, and overall performance. 

 

WHAT YOU WILL NEED:

Along with your ambition to achieve the exceptional, there are several skills that you’ll need to have to help you succeed here, including:

 

• Bachelor’s Degree or equivalent work experience;
• 5+ years hands-on experience for vehicle diagnostic, troubleshooting, and repair
• Strong attention to detail and observational skills. 
• Excellent communication and interpersonal skills. 
• Extensive technical knowledge of automotive systems and components. 
• Extensive mechanical and electrical repair experience. 
• Experience in vehicle quality inspection or a similar role.
• Fluent in Microsoft Office 

 

So Why Us?

• As a people-first company, working at JLR means opportunity, teamwork, and growth. That’s why working here is so much more than a job. 
• Be part of an international, inclusive, and open-minded company 
• Global Bonus Program based on company performance 
• You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
• Our employees receive a generous time off policy 
• We offer a discounted Luxury Vehicle Car Program 
• Employees also receive generous health care and retirement plans
• Maternity/Paternity Leave