Clinical Education Specialist - West Coast, USA

Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.

• We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
• We are the leader in science-based technology which elevates the standard of care for consumers.
• We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
• We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
• We put our people first and believe personal development drives business development.
• We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.

At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.
As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.
Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.
Learn more about us by following our LinkedIn and Instagram sites and please visit us at www.Cynosure.com.


Job Summary
The Clinical Education Specialist is a field-based role responsible for training customers on the safe and effective use of Cynosure devices. This role requires significant clinical experience with laser and energy-based systems. The Clinical Education Specialist will provide expert clinical training on site and virtually to all members of the clinical staff. The Clinical Education Specialist must maintain education requirements and demonstrate device competencies, as required.

Essential Duties and Responsibilities
The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.

Main Responsibilities:
• Provide clinical education and support to new and existing customers in designated region. Travel may be required outside of the region as needed.
• Conduct in-person training sessions and virtual training sessions for customers.
• Partner with the practice to understand customer needs and develop a targeted customer education strategy.
• Coordinate and manage education sessions to ensure the delivery of successful programs, in a cost-effective manner.
• Investigate and solve issues related to clinical product performance. Escalate customer satisfaction issues when they arise.
• Understand customer needs and develop customer focused education strategies to achieve optimal clinical outcomes.
• Manage clinical education needs of customers and business in regional territory.
• Support Clinical Support Line as needed.
• Maintain consistent communication with the Regional Manager on all matters related to the region. Partner closely with sales and marketing on all customer touch points.
• Attend and assist in working major conventions and commercial meetings as determined by management which may include regional, national, or international travel.
• Manage regional associated administrative tasks and responsibilities (i.e. expenses, travel planning, education materials, etc.)
• Provide clinical support cross regionally when required.
Additional Responsibilities
• Provide clinical support and input in all phases of new and continued development and enhancements of Cynosure product lines including defining customer needs, translating needs to requirements, and identifying key features for new products.
• Work directly with product managers, sales, and other groups to coordinate and assist with product development and clinical validations.
• Participate on cross-functional teams and projects including but not limited to product development, written and on