Jr. Account Manager - Bilingual

 

Are you looking for an opportunity to utilize your customer service background while working for a global industry leader? 

 

If you answered yes to these questions, we should talk!

 

Fleming Baron (an ASSA ABLOY company) is growing! We are adding a Junior Account Manager – Bilingual to our team located in Woodbridge, Ontario.

 

Come see who we are at: https://www.assaabloy.com/group/en/about-us

 

 

What will you be doing as our Junior Account Manager - Bilingual?

You will work on the Customer Service team supporting our Customer Service team members as you learn about our products and processes and develop towards supporting direct customers as well as intercompany associates in their daily requirements.  You’ll develop strong relationships with Customers, Sales and support departments to provide an excellent customer experience, supporting future growth and lasting success with our customers.

 

You will also:

• Provide exceptional support for customers in French speaking regions for a  technical product environment, including customer inquiries, pricing and discounts inquiries, order entry and order follow up and support after sales inquiries.
• Review orders for product and pricing accuracy and reach out to customers to ensure the accuracy of the order and suggest alternatives to meet customer requirements.
• Build strong relationships and understanding with customers, sales, teammates and support departments to ensure customer requirements are satisfied consistently.
• Act as the customer advocate within Fleming and Baron and provide timely and accurate updates to customers, sales and internal departments.
• Work in partnership with sales team to help drive sales growth and uncover new opportunities with the customers.
• Other responsibilities as required.

 

 

THE SKILLS AND EXPERIENCE YOU NEED:

• Bilingual (Fluent in both French and English)
• 2-3 years experience in managing accounts particularly with custom products
• Strong understanding of customer service principles and practices
• Experienced in using CRM tools, MS Office applications as well as ease moving between applications and ERP systems like JDE to support customers.
• Manufacturing and/or Building Material products knowledge is an asset
• University degree or a technology related diploma
• Demonstrated ability to provide outstanding support in a fast-paced environment
• Enthusiasm about learning technical products and providing technical support and guidance for customers
• Experience working successfully in a B2B environment
• Excellent ability to communicate and work successfully within a team
• Ability to troubleshoot, take initiative and implement solutions to resolve issues
• Strong ability to build positive relationships, handle conflict resolution and establish credibility internally and externally

 

 

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Manufacturing/industrial environment; some dust and noise
• Ability to navigate through the manufacturing facility on an occasional basis (155,000 sq ft)

 

What we offer!

We are passionate about providing amazing opportunities and