Sr. Cloud Support Specialist

 

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. 

 

 

The opportunity: 

The OpenText Cloud Support Team is currently searching for a Senior Cloud Support Specialist to support OpenText products. 

You will be joining a growing team that provides world class operational support including hands on troubleshooting and administration to a variety of enterprise customers.  You will be required to collaborate with cross-functional teams to ensure that Service Levels are met, and customer satisfaction is achieved. 
   
You are great at:  

• Responding to and solving customer technical requests for applications within the OpenText product suite  

• Collaborating on technical issues including but not limited to Product support, IT, Network Operations and Professional Services 

• Resolving technical issues associated with OpenText software products by analysing logs, researching issues or debugging scripts 

• Responding to and troubleshooting alerts from monitoring of applications, servers and devices 

• Utilizing exceptional written and verbal communication skills while demonstrating a high level of customer focus and empathy 

 

What it takes:  

• University/College degree within a related discipline or equivalent work experience 

• Working experience within an IT support or consulting environment working with enterprise level customers 

• Experience delivering service within an ITIL based service delivery model.  

• Working experience with either Windows, Linux or Application administration skills in a TCP/IP networked environment. 

• Basic experience with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). 

• Programming/scripting/DBMS experience (e.g. SQL, Java, Python,  JavaScript) desirable. 

• Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution.

 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.