Customer Service Representative - Contact Centre

Customer Service Representative – Contact Centre

Full-time | Permanent | Auckland CBD (Britomart)

INTERNAL ONLY

Love being on the phone? Proud of your attention to detail? Enjoy helping people every single day?
We’re looking for committed Customer Service Representatives to join our Contact Centre team.

What you’ll do

• Be the first point of contact for Westpac customers

• Handle card-related enquiries via inbound and outbound calls

• Deliver accurate, friendly, solution-focused service on every call

What we’re looking for

• You genuinely enjoy phone-based customer service

• Strong attention to detail and accuracy

• Confident communicator who likes helping others

• Reliable, committed and ready to show up for your team

Hours & location

• 37.5 hours per week (between 7am–9pm weekdays, weekends as rostered)

• Takutai Square, Britomart – Auckland CBD

Fast recruitment process – important

• In-person interviews: week of 18 May

• References required: by first week of June for successful candidates

• We’re moving quickly and are looking for people ready to commit and start strong

What’s in it for you

• Full training and ongoing support

• Career pathways within Westpac

• Banking benefits, insurance discounts & superannuation

• Recognition, development and volunteer days

👉 Apply now if you’re ready to commit, love customer service, and thrive on the phone.

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

Applications close:

6 August 2026