RN Patient Care Navigator

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

The RN Patient Care Navigator serves as a consistent care coordinator though out the continuum of care for patients entering or within our health system. Assesses the physical, psychological, and social needs of the patient, and improves the care experience for the patient and their family. Coordinates communication with providers on behalf of the patient. Meets the needs of the community in relation to education, screening and prevention. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The RN Patient Care Navigator serves as a consistent care coordinator though out the continuum of care for patients entering or within our health system. Assesses the physical, psychological, and social needs of the patient, and improves the care experience for the patient and their family. Coordinates communication with providers on behalf of the patient. Meets the needs of the community in relation to education, screening and prevention. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Assesses the physical, psychological, and social needs of the patient, and improves the care experience for the patient and their family.
• Creates a seamless flow through the health system to facilitate the patient’s care.
• Develops and coordinates education, resources, and activities that provide understanding and support for patients, families, and the community.
• Creates and maintains reliable systems to document, track and monitor patient data.

Education/Formal Training Requirements

• Associate's Degree Nursing- RN
• Bachelor's Degree Nursing- RN

Work Experience Requirements

• 1-3 years Nursing in medical, surgical, oncology, breast health and/or clinical
• Outpatient nursing

Licenses and Certifications Requirements

• Oncology Nurse Navigator-Certified Generalist (ONN-CG) Academy of Oncology Nurse and Patient Navigators
• Certified Breast Health Clinical Navigator National Consortium of Breast Centers
• Registered Nurse Tennessee - Tennessee Board of Nursing
• Registered Nurse Mississippi - Mississippi Board of Nursing
• Registered Nurse Arkansas - Arkansas State Board of Nursing

Knowledge, Skills and Abilities

• Knowledgeable of system’s health resources in order to navigate the patient to appropriate care.
• Must have excellent verbal and written communication skills, a desire to problem solve, and strong conflict resolution abilities.
• Strong computer skills. Scheduling experience a plus.
• Must be a role model in customer service and patient care.
• Displays sensitivity and compassion.

Supervision Provided by this Position

• There are no supervisory roles assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Education:

Associate's Degree: Nursing- RN (Required), Bachelor's Degree: Nursing- RN

Work Experience:

Nursing in medical, surgical, oncol