Team Lead - Primary Care

POSITION SUMMARY:

The Team Lead is responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care, and are referred to the appropriate resources. This role coordinates the daily Medical Assistant staffing needs alongside clinical and operational leadership, monitors the patient rooming cadence, monitors the Medical Assistant workflow, serves as a liaison between management and Medical Assistant staff, communicates with clinical staff to solve clinic flow issues, monitor/audits exam room readiness, orders supplies, monitors the wait time board updates, assists with Medical Assistant staff on boarding and training.

This role requires clinical skills and leadership capabilities to ensure the highest quality of patient care. The individual will also assist with patient care in accordance with hospital policies, procedures, protocols, and standards of practice, while providing mentorship and education to the Medical Assistant team.

Position: Medical Assistant - TEAM LEAD       

Department: Primary Care Clinic

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Team Leadership and Supervision:

• Foster a positive work environment by prompting teamwork, inclusiveness and respect, aligning daily interactions and team support with BMC’s culture code and values.

• Supervise and lead a team of Medical Assistants, ensuring optimal workflow and task distribution.

• Coordinate Medical Assistant assignments and breaks to ensure fair and equitable distribution, balance of workload across the team while promoting efficiency, maintaining a positive work environment and meeting department needs.

• Conduct regular rounds to monitor task completion and staff presence. Ensure team members are in their assigned areas at the start of and throughout the shift, providing timely support and guidance to promote efficiency and address any obstacles to task completion.

• Provide guidance, coaching, and constructive performance feedback for Medical Assistants. Supports team members in developing their skills, enhancing performance, and achieving personal and departmental goals.

• Act as a change agent for new processes and pilot programs by embracing and championing new initiatives, demonstrating openness to change and actively supporting team members in adapting to updates and pilot programs to enhance department operations and patient care.

• Participate in projects for the Medical Assistant team and/or across clinic to support clinic functions, clinic flow and facilitate patient care

• Provide staff supervision across all clinic sessions as assigned including, Evening and Saturday clinics and be available for on-call supervisor as needed

• Perform staff coaching related to performance and professionalism in coordination with the Nurse Manager and/or the Medical Assistant management team

Training, Education and Role Development

• Provide training, cross-training and coverage in clinic as needed for Medical Assistant role

• Precept new staff to ensure they are fully oriented to the clinic and the role of the Medical Assistant in Primary Care

• Under the direction of the Nurse Manager, perform routine competencies for essential Medical Assistant tasks and responsibilities

• Participate in the Medical Assistant internship program in partnership with established MA training programs within the clinic to promote development of the Medical Assistant role

• Participate in hiring and onboarding the Medical Assistants for the team as needed

Patient Care and Clinical Duties:

• Assist nurses and physicians in providing medical care to patients and responding to clinical situations within scope of practice.

• Ensure equipment is functioning and exam rooms are adequately stocked and maintained.

• Follow clinical practice standards in the management and collection of specimens, point of car testing and procedural support for providers, including chaperoning sensitive exams

Communication and Coordination: 

• Is confident in addressing conflicts directly and constructively using professional and supportive communication to foster a positive work environment. Employ effective communication techniques to resolve disagreements and maintain a positive work environment. Works collaboratively with others to identify mutually acceptable solutions, ensuring a respectful work environment and continuity of patient care without escalation. 

• Act as a liaison between medical assistants, nursing staff, providers