Jobs and Careers

Director, Operations Excellence

Lanse, MI, US, United Statesfull_timeVerifiedPosted 13 Apr 2026

About the role

Since its founding in 1937, Krispy Kreme's focus has remained the same- making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

Krispy Kreme’s Director of Operations Excellence leads the teams and systems that enable operational excellence across U.S. company and franchise shops. This role is responsible for building and sustaining SOPs, simplifying field communications, and removing complexity for shop operators so they can focus on delivering exceptional Krispy Kremer and guest experiences. This leadership role has a direct impact on operational performance, scalability, and long-term business growth.

A TASTE OF WHAT YOU WILL BE DOING:

Operations Services Leadership

Provides leadership to all operations services team members by holding them accountable to their job description and company targets.
Developing strategic business plans and proposing effective implementation methods.
Communicating effectively with company leadership and colleagues across departments.
Overseeing departmental performance and aligning priorities with broader organizational goals.
Serve as a key support function for all field operators and support center stakeholders.

Operational Development & Efficiency

Own and manage key programs that continuously improve current systems based on feedback and observations.
Drive operational efficiency and execution across retail, manufacturing, and commercial areas through approaches such as LEAN methodology.

Standard Operating Procedures (SOP’s)

Manage the SOP program, leading the review process and leading teams to develop SOPs through the Global Operations Advisory Team.
Ensure the global standards portal contains updated content and is housed in a user-friendly platform.

Project Oversight

Take responsibility for select project oversight that supports global teams.
Coordinate project timelines with various departments and Operations Services team members

Internal & External Guest Experience

Design processes and procedures that eliminate complexity for Krispy Kremers, regardless of role.
Design processes and procedures ensuring delivery of a high-quality guest experience on every channel.

Procedures & Calendarization

Create, implement, and maintain effective in-house procedures.
Oversee enterprise US company calendar to ensure balance between major and minor initiatives.
Work cross functionally with stakeholders to ensure calendar alignment is maintained on a daily, weekly and monthly basis.

Operational Improvement

Manage aspects of the US Audit Program cross-functionally with QA leaders to elevate operational excellence at the shop level.
Facilitate the development and implementation of strategies and improvement efforts across all levels of Krispy Kreme operations with simplification in mind.
Work cross-functionally with procurement and development to ensure all equipment and smallwares is functional and maximizes efficiency and effectiveness.
Work cross-functionally with shop design, manufacturing, and engineering to ensure shops are designed to be operationally functional, effective and efficient for the end user operators.

Stakeholder Alignment

Ensure company support aligns with the needs of the business.
Collaborate with Support Center department leaders to ensure plans are set, and needs are met by the team.

Financial & Business Focus

Make decisions and take actions with sales, profits, and company growth in mind.
Develops strategies that positively impact key business results, team member and guest experiences, and financial performance.

YOUR RECIPE FOR SUCCESS: