Hospital Admissions Representative Full Time & Part Time, MLK Community Hospital & Hospital Bed Board

Job Family:

Admitting Representative

Travel Required:

Up to 10%

Clearance Required:

None

What You Will Do:

The Hospital Admissions Representative is responsible for obtaining and verifying demographic information, insurance benefits and eligibility. Assigns the correct medical record and account number; therefore, providing a database which ensures accurate billing and clinical information.

** All work is ONSITE at MLK Community Hospital in Willowbrook, CA **

Hiring: Full Time Night, Swing, Day & Part Time Varied Shifts

Schedule: Full Time position working NIGHT shift 12AM -9:30AM with rotating weekends and holidays.

Schedule: Full Time position working SWING shift 3PM-11:30PM with rotating weekends and holidays.

Schedule: Full Time position working DAY shift 7AM-3:30PM with rotating weekends and holidays.

Schedule: Part Time position working VARIED shifts 3 weekends a month, 1-2 days a week, and holidays.

Please note, schedule may be adjusted according to the needs of the business based on patient census.

Duties (include but not limited to):

• Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews physician offices and in-house departments.

• Obtains required signatures on legal consents and insurance forms.

• Performs required pre-certification, credit referral or deposit collection. Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed. Obtains pre-certification, referral or authorization number and updates patients file.

• Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system.

• Reviews Physician’s orders for completion and ensures all required information is listed.

• Completes Medicare Compliance and obtains ABN if necessary.

• Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations.

• Maintains multiple computer systems.

• Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.

• Answers telephone calls. Follows pre-established script and provide assistance to callers.

• Completes all shift duties in a timely and accurate manner.

• Complies with all safety regulations, policies and procedures as defined by Customer.

What You Will Need:

• High School Diploma or equivalent GED required.

• Minimum 1 year experience in a medical setting or heavy customer service environment utilizing data entry skills, insurance or other online websites and various software applications.

• Ability to type a minimum of 35 WPM.

• Medical terminology knowledge or ability to learn.

• Current BLS certification from the American Heart Association or ability to obtain within 90 days from start date.

• Ability to obtain AVADE training offered by MLK Community Hospital within 30 days from start date.

What Would Be Nice To Have:

• 2 years of ED admitting experience

• Medical terminology knowledge.

• Computer skills and proficient in Microsoft Office software programs.

• Ability to greet and effectively relate to patients, physicians and staff.

• Great organizational skills and the ability to set priorities and manage time effectively.

• Great interpersonal skills and the ability to communicate effectively both orally and in writing.

• Able to maintain professional demeanor in high stress environment.

• Ability to deal with pressure and complaints.

• Presents oneself in a professional manner through appearance and conduct.

 

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a div