Sr. Project Manager

 

Title: Project Manager

Location: Hybrid - Remote, US

Job Type: Full-time with Benefits  

  

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

 

We are looking for a seasoned project manager to join our team in a highly dynamic role!  In this role, you will support a major automotive manufacturer by assuming project management responsibilities for a variety of strategic initiatives, including training content creation, event scheduling, managing key business projects and other activities related to the delivery of service training.  The ideal candidate has significant experience mapping processes for optimization and standardization, while demonstrating proficiency at communication with internal management, team members, and customers, to meet expectations.  Experience in automotive is a significant plus! 

 

Key Responsibilities Include: 

• Develop, manage, and support multiple projects simultaneously, consistently, with focus on delivering highest possible quality.  

• Demonstrate understanding of the business objectives related to each project.  

• Assume ownership of all aspects of project development and delivery including quality, timing, budget, and customer satisfaction. 

• Maintain regular communications (written and verbal) with business partners, manager, team, and Escalate visibility to issues; offer strategic solutions and guide challenges to resolution. 

• Ability to multi-task and pivot, while documenting project details using project management tools and respond quickly to requests. 

 

Process Mapping and Reporting  

• Identify gaps in processes and create solid foundational documented process in collaboration with business partners.   

• Collaborate with assigned project team, business stakeholders to ensure objectives are successfully achieved. Identify solutions and coordinate steps to change management with support from business partners.  

• Monitor and report on program progress and KPIs. 

• Reporting and data analysis using Excel or other tools.   

• Integrate raw data into charts and slides for presentations and performance measurement.  

• Compile, update, and distribute regular reports (daily, weekly, monthly)   

• Build presentations and communications documents using MS PowerPoint and MS Word.  

 

Communication and Customer Management  

• Identify key stakeholders, create contact list, and establish rapport.  

• Lead client discussions, and project meetings identifying scope, and project details. 

• Manage customer communications including status on project timelines. 

• Attend onsite meetings when required Support team with special assignments as needed. 

 

Required Experience and Skills  

• 5+ years managing projects, including monitoring scope and budget and communications. 

• Exceptional Project Management skills with the use of PM software (Trello, Smartsheet, teams, MS Projects, o