Patient Services Representative

Department: University Health Services
Classification: Office Specialist 1
Appointment Type and Duration: Regular, Ongoing
Salary: $16.60 - $21.96 per hour
FTE: 1.0

Review of Applications Begins

June 18, 2024; position open until filled

Special Instructions to Applicants

To ensure consideration, please upload the following with your online application:

• Current resume which includes dates of employment.

Applicants will also be asked to submit the name and contact information for three professional references, one of which is preferred to be a current or most recent supervisor (if not currently employed). Candidate will be notified prior to references being contacted.

Department Summary

University Health Services (UHS) is a unit within the Division of Student Services and Enrollment Management and is a nationally accredited (AAAHC) outpatient clinic providing primary care to students at the University of Oregon. All staff are required to uphold the values of the UHS.

This position works in support of the University Health Services mission and vision and is consistent with UO policy. Some aspects of this position may be completed in collaboration with other University departments.

Position Summary

This position reports to the Compliance Officer. The primary purpose of the Patient Services Representative is to competently assist patients prior to and during their appointment by helping them schedule appointments, complete forms through the myUOHealth portal, and obtain and update the patient’s demographic and insurance information into our systems. By serving patients in an inclusive, professional, cheerful, and helpful manner this position acts as a liaison between the patient, provider, and other UHS departments to help ensure that patients receive the care they need.

This will include using pre-determined guidelines to schedule patients both in-person and over the phone; knowledge of health insurance, routing inquiries to the appropriate person or department, according to policy; providing general information and assistance regarding UHS services; using an electronic medical records system to appropriately document visits and encounters; and creating a welcoming and inclusive environment through the provision of excellent, culturally competent customer service.

This position requires successful completion of a criminal background check and routine screening of Medicaid and Medicare Exclusion Lists. Employee loses eligibility for employment if on the List of Excluded Individuals and Entities (LEIE) and/or System of Award Management (SAM). In addition, employees must be in compliance with UHS policies regarding tuberculosis screening, measles and mumps (MMR), seasonal flu, hepatitis B, and other immunization requirements.

Minimum Requirements

• Completion of courses or training in Office Technology;
OR
• One year of general clerical experience which included typing, word processing, or other generation of documents;
OR
• An equivalent combination of training and experience.

Professional Competencies

• Working knowledge of medical terminology.
• Strong customer service skills both in person and via telephone.
• Ability to perform multiple tasks with accuracy and efficiency and a high level of attention to detail.
• Must be able to work well in a busy environment with frequent interruptions.
• Ability to work independently and as part of a team.
• Ability to work with discretion when dealing with confidential matters.
• Experience with and/or commitment to working effectively with individuals from diverse backgrounds, in support of an inclusive and welcoming environment.

Preferred Qualifications

• One year of experience scheduling medical appointments, using established guidelines.
• Two years of experience in admissions or patient registration in a clinic, hospital, or ambulatory care facility.
• Experience working with an electronic health record.

FLSA Exempt: No

All offers of employment are contingent upon successful completion of a background inquiry.

This is a classified position represented by the SEIU Local 503, Oregon Public Employees Union.

The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit http://hr.uoregon.edu/careers/about-benefits.

The University of Orego