Senior Accommodation Consultant (Read Note Before Applying)

Overview

Notes -

• The selected candidate for this role will orient to their role in our office off Greenbriar and La Concha for up to 90 days and will then will transition to a hybrid model (4 days remote, 1 day in office, and as needed). 

 

At Houston Methodist., the Sr. Accommodation Consultant is responsible for engaging in the interactive process with colleagues, applicants, and leaders when a colleague or applicant requests a workplace accommodation to perform the essential functions or to enjoy the benefits and privileges of employment due to a disability, pregnancy/pregnancy-related condition, or sincerely held religious belief. In addition to performing the duties of the Accommodation Consultant, this position performs HR responsibilities at the subject matter expert level providing expertise and direct support to clients in ADA and recommends solutions to support requests for accommodations. The Sr. Accommodation Consultant position tracks and follows all assigned cases to closure. This position requires a high degree of emotional intelligence and critical thinking/decision-making skills to work with all levels of management and staff in an effective and positive manner. The Sr. Accommodation Consultant serves as a role model within the HR department, providing training and guidance to other HR team members as appropriate.

Houston Methodist Standard

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth, dignity, and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organization's vision, fulfills the mission and abides by the I CARE values

Responsibilities

PEOPLE ESSENTIAL FUNCTIONS

• Serves as primary liaison between operational leadership, colleagues, and any third parties in the resolution of employees' reasonable accommodation requests.

• Works with client managers and staff to coach, train and guide in regard to ADA policy interpretation and procedures, job description accommodation, and legal issues, e.g., FMLA, ADA, etc.

• Partners, in collaboration with HR colleagues around the system, on ADA initiatives.

• Serves as a role model and mentors peers as needed. Provides recommendations on complex cases and identifies new solutions to accommodations.

• Contributes towards improving department score for turnover/retention/employee engagement, using peer-to-peer accountability.

SERVICE ESSENTIAL FUNCTIONS

• Provides expert guidance to leaders on effective reasonable accommodation management, interactive dialogue, and implementation of accommodations within department service timelines.

• Receives escalated complex documentation and reviews for sufficient and complete information. Ensures clear communication with requester and management to ensure efficient resolution of the accommodation request within department standards.

• Maintains regular contact with colleagues, operational leaders, and other key stakeholders regarding progress and status of accommodations assists in the resolution of any challenges related to the accommodation

• Works closely with other members of the team and others in teams within HR Benefits, Employee Health, entity Human Resources Departments, & Risk/Legal.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Stays abreast and adheres to current ADA, HIPAA and Worker's Compensation regulations in accordance with Houston Methodist policies. Ensures team practices appropriate accommodation through a thorough unde