Client Management Director

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

About the role

You will be responsible for successful value delivery and realization for the clients. This will require successful management and execution of o9 implementations leveraging a blend of strong management consulting capability, thought leadership in the planning space and client empathy. 

What you will do for us
 

Customer Management: 

• Take ownership of client satisfaction and value delivery across multiple customer accounts

• Build long-term relationships at executive and operational levels

• Resolve project issues including timeline, budget, and scope, by deep customer empathy and understanding of business priorities and constraints 

• Anchor the steer co meetings with the client executives to resolve the trade-offs pertaining to the program, educate client about o9 offerings and how other customers are using the platform 

• Ensure the program is staffed for success and bubble up the key requirements and constraints to the portfolio leads

• Provide guidance, mentoring, feedback and coaching to the project team

• Accountable for the profit, margin and pricing for consulting services

• Oversee the invoicing and credit terms for managed clients 

• Provide Financial/business planning monthly revenue forecast for the clients/portfolio

• Support the client retention and subscription renewal by means of having a delighted client 

• Support expansion of the customer account for future opportunities 

• Be an inspiring and trusted leader to all around you (clients, o9ers, partners), by the values you demonstrate and the knowledge you possess

Sales Support 

• Support new sales cycles by presenting the delivery methodology, principles,   implementation approach and effort to the prospect 

• Create SOWs for new programs

• Proactively highlight the staffing requirement for new cycles

Cross functional collaboration

• Work closely with the cross functional teams to resolve any constraints (ex platform team for technical issues, product team for new capabilities, marketing team for the specific customer events and press releases etc.)

What you will have

Experience: 

• 3+ years of business consulting experience

• Expertise in the planning and digital transformation space (in areas like demand planning, assortment planning, supply planning, IBP, Revenue Management etc.) 

• Deep knowledge of the respective industry (could be Retail, Consumer product, Automotive, Semiconductor etc.) 

• 3+ years of experience in managing complex technology deployment programs in an agile fashion (all aspects like risk, mitigation, resources, budgets, invoices, milestones etc.)

• Adept at building executive relationships and credibility anchored on trust and deep knowledge of the planning space

• Proficient in value impact analysis of processes, programs and technology deployments 

Education: 

• Bachelor's degree in operations research, industrial engineering, production engineering, or a related field of study 

Skills: 

• Excellent spoken and written communication, interpersonal & relationship building skills

Culture

• If you have the ability to thrive in a fast paced, challenging environment, where you have the flexibility to chalk the path and continually improve the process

• If you have an entrepreneurial mindset to take ownership of constructively solving problems colla