Frozen Foods Stock Clerk, Puainako Hilo

PRIMARY RESPONSIBILITY
The primary responsibility of a Stock Clerk is to ensure customer satisfaction by neatly and accurately stocking the sales floor shelves in a timely manner. A Stock Clerk also increases customer loyalty by assisting all customers with courteous, pleasant, patient service and treatment.

JOB DESCRIPTION
ESSENTIAL DUTIES
You MUST perform the following duties regularly and up to company standards:

• Promptly, courteously and efficiently greet, thank, offer assistance, and meet the needs of all customers.
• Retrieve perishable merchandise from the walk-in chill and freezer, transport it to the sales floor, and display it neatly in the correct locations.
• Keep shelves fronted (pull merchandise to the front of shelves) and well stocked throughout the day, rotate items as needed, and pull outdated merchandise.

NON-ESSENTIAL JOB DUTIES
In order to provide the best possible service to our customers, the following duties are also required on an as-needed basis, during slow periods, or upon instruction by a supervisor, manager or designated person-in-charge.

• Monitor temperatures of display cases throughout the day.  Check compressor, as needed.
• Notify vendors of credited merchandise.
• Make signs and display shelf talkers if needed.  Report price label errors to the POS department.
• Receive and store freight.
• Answer phone calls and assist customers, as needed.
• Take inventory of back stock and order merchandise as needed.
• Price and code various merchandise as needed. Red tag or reduce items if necessary.
• Perform hourly sweep log duties.  Sweep and mop throughout the day, if necessary.
• Keep aisles clear, neat and clean.
• Clean display cases, walk-in chill and freezer, as needed.
• Maintain organization and rotation of products in the walk-in chill and freezer.
• Discard trash and cardboard boxes.  Bale rubbish when baler is full.
• Assist with quarterly inventory.
• Perform other duties as required or assigned.

CUSTOMER SERVICE EXPECTATIONS
All associates are required to provide our customers with World Class Service with a local touch.

• GREET all customers (be friendly, smile and make face-to-face eye contact).
• HELP all customers (listen and pay attention; be courteous; be knowledgeable about product location, services offered and store hours; offer alternatives if a product is out of stock; take the customer to the product, etc.).
• Personalize the customers shopping experience (make small talk, offer meal suggestions, explain current store promotions, etc.).
• THANK all customers (show appreciation and offer a parting comment).

WORKING CONDITIONS

• Frequently work indoors in an air-conditioned building, where it may be extremely cold when storing merchandise and cleaning the chill box and freezer; when displaying merchandise, it may be noisy, with a high volume of customers and co-workers.
• Occasionally work in an area where it may be hot, humid, and sometimes raining, to discard trash and cardboard boxes. 
• Seldom work around dust, mold, and fumes from forklift and vehicles when receiving, storing and displaying merchandise.

WORK HOURS

• Generally be available for work 7 days a week and holidays, between 7:00 am and 9:00 pm.

EQUIPMENT USE

• Frequently use a stock wagon to take merchandise to and from walk-in chill and freezer; case cutter to open cases of merchandise.
• Occasionally use a telephone to answer incoming phone calls and page other co-workers; baler to discard cardboard boxes; electric pallet jack and forklift to transport merchandise.
• Seldom use a