Product Support/Parts Book Specialist

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

BASIC ACCOUNTABILITY STATEMENT

The Product Support/Parts Book Specialist position is responsible for distribution and availability of all Parts and Accessory manuals, electronic reference publications, manufacturing prints, and service-related information.  In doing so, the position requires interaction with suppliers, manufacturing facilities, dealer support, and other departments for distribution of accurate parts books to Compass.

DUTIES AND RESPONSIBILITIES

• Organize and release Electronic Parts Catalogs (EPC) with supporting reference materials
• Work with engineering and suppliers to break down products to service level components for inclusion in the EPC
• Assess the best service level for assemblies and translate to best information to be provided to dealers for servicing boats
• Read, manipulate, and create technical drawings and information for use in EPC
• Assist in the placement and maintenance of dealer product support aids on SalesForce Knowledge Base, brand websites, or other reference areas for dealers and customers.
• Ensure all pertinent publications are available on shared servers or websites
• Answers inquiries from peers & dealers, working with suppliers, productions facilities, sales, marketing, and other engineering to provide the best answer available.
• Assist in the development of Dealer Service training information
• Readily available to assist with phone calls as back for other customer service team members
• Receive and respond to all request for technical publication access/availability from BBG Brands and other Headquarter office employees and/or management in a timely and effective manner
• Performs other requests as assigned

JOB REQUIREMENTS

• Associate Degree or higher preferred
• 1-2 years manufacturing experience in the marine industry preferred (preferably Brunswick facilities)
• Ability to read and interpret engineering drawings and prints
• Requires working knowledge of manufacturing and servicing of boats or other machinery (preferably Brunswick products)
• Computer proficiency with standard software packages, including Word, Power Point, Excel, and Adobe, VISIO
• Possess efficient and excellent verbal communication skills:  ability to communicate at all levels of the organization; listens actively/ encourages open expression of ideas and opinions
• Possess efficient and excellent written communication skills
• Possess efficient and excellent problem instructional skills
• Promotes high standards, completes task responsibilities, and pursues challenging goals
• Able to work effectively in a matrix-based management system (reporting directly to an “off-site management team” while continuing to interact with other internal management)
• Works well with minimal supervision in a multi-location environment
• Works independently on special and unique projects with instruction
• Possesses working knowledge of marine products
• Creates appropriate written communications, work instructions, spreadsheets, reports, and graphs
• Analyzes needs and recommends potential solutions to distribute and communicate publications
• Performs regular tasks with minimal supervision; Interprets results and recommends new ideas
• Must be flexible to work extended hours to support the requirements of the business
• Ability to work effectively in a collaborative, team environment within a matrix organization
• High level of detail orientation

Next is Now!  
We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and inspiration. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process. 

Equal Opportunity Employer: Minorities/Women/