Patient Services Coordinator

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

 

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

· Comprehensive health benefits that start day 1

· Student Loan Repayment Assistance & Reimbursement Programs

· Family-focused benefits

· Wellness incentives

Ongoing mentorship, development, leadership programs...and more

 

7:30am - 4:00p / Full Time / 40hrs

Description

JOB DESCRIPTION:

• This position contains technical aspects, but requires high-level customer service skills, excellent interpersonal and communication skills, and a high degree of independent decision-making.
• This position also plays a key role in the charge capture and revenue cycle process.
• Greets and welcomes all customers utilizing the EHC customer service model.
• Participates as a key contributor to the Press Ganey patient satisfaction initiatives within the department.
• Reviews all appointments prior to patients arrival for appropriateness and completeness and resolve any issues.
• Sorts and distributes reports daily.
• Arrives patient appointments in IDX and presents appropriate paperwork to patient. Verifies the accuracy of patient demographics and insurance information, updating IDX when applicable. 

MINIMUM QUALIFICATIONS:

• High school diploma/GED or equivalent preferred and twelve (12) months experience in healthcare or customer service OR a Bachelor's degree.

 

 

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion.”

PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.