Supervisor, Media Operations

Company Description

Zenith is the ROI Agency. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses. Zenith is part of Publicis Media, the media arm of Publicis Groupe.

The Alchemy Operations team manages client-specific operational tasks across virtually every practice area within the agency, including Strategy, Investment, HR, Finance, Invoice Reconciliation, and Agency Administration & Compliance. We centralize and standardize fundamental work required across all pieces of business as well as bring tactical and detail-oriented work streams together to find smarter, faster ways of working. We create a space for those whose strengths include being highly organized problem-solvers. 

Job Description

Macro Tasks 
•    Project management
•    Process improvements
•    Best practice development, sharing, and enforcement
•    Quality assurance
•    Reporting & Compliance
•    System Expert

Daily Tasks
•    Work hand-in-hand with Associate Director on team roles and responsibilities, and prioritizing key projects across the team
•    Connect with Strategy and Investment peers on account-specific requests
•    Oversee and manage agency tools and systems:
    Maintain system hierarchies, structure, and user security
    Facilitate trainings for team members
    Create/enforce workflows & processes
    Support Data Governance and PM compliances
    Trouble-shoot any issues/questions that arise 
•    Ensure compliance for tasks such as:
    Managing client-specific billing procedures
    Product codes and other systems work
•    Creative Asset Management 
    Participate in and/or lead team meetings
    Agency lead responsible for managing communications with clients and creative agencies relating to receipt and activation of campaign creative assets
    Communicates campaign creative specifications to creative agencies and ensures built assets meet these requirements upon receipt
    Ensures timely receipt of all necessary creative assets from creative agencies and maintains organized Lilly asset library of all assets on behalf of Alchemy
    Monitors new creative assets in ad server (GCM, Innovid, Meta, etc) and helps track subsequent deletion on required date
    Agency primary recipient of creative asset deployment instructions (flight dates, rotation, landing pages, placement mapping etc) and manages communication of these details to broader agency team
    Oversees implementation of creative QA process in coordination with ad ops team and digital media buyers including the enforcement of creative naming taxonomy used for reporting automation

What you’re like:
•    Able to balance numerous, simultaneous work streams
•    Aligned with taking the time to teach others how to do something vs. doing it for them
•    Motivated to ensure a competent team, who has fun while achieving accomplishments
•    Organized, detail-oriented, good with time management, obsessed with accuracy, a strong critical thinker, and able to juggle multiple tasks.
•    Good at building relationships – a creative problem solver, a customer service expert, a great team player.
•    A strong communicator – able to write clearly, speak professionally, and translate data analysis into insights.
•    Excited by the idea of diving deep into data, including new technologies where benchmarks are just beginning to emerge.
 

Qualifications

•    3+ year experience in planning, operations, finance, project management or data analysis, preferably in a media agency or advertising agency
•    Bachelor’s Degree, preferably with a concentration in Accounting, Finance, Economics, Business, Advertising, Marketing, Communications, Applied Mathematics or related
•    Proficiency in making progress/completing work, even with overlapping deadlines
•    An individual who equally cares about his/her own career as well as the Associates
•    The ability to rock the Microsoft Office suite, particularly PPT and XLS (where filtering, pivoting, and charts and graphs building are key)
•    Quantitative and analytical skills, yet willingness to embrace a role that requires a mix of art and science.
•    Experience developing and presenting your thoughts and ideas.
•    Flexible and able to adapt to change in a fast-paced and constantly-changing environment
•    Brave voices who will suggest new ideas and challenge the status quo, but can also help carry out the smart ideas of others.
•    Someone who likes to thrive on