Field Service Lead – Orlando, FL

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Field Service Lead – Orlando, FL

3M Health Care is now Solventum

At Solventum, we enable better, smarter, and safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material, and data science that improve patients' lives while enabling healthcare professionals to perform at their best. People and their well-being are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create combines the latest technology with compassion and empathy. At Solventum, we never stop solving for you.

The Impact You'll Make in This Role

This position is responsible for providing leadership at a service location and training employees and customers associated with that location. Responsibilities include administrative duties (i.e., performing and assisting with inventory management of products, parts, disposables, and supplies), serving the needs of our healthcare clients, including the delivery, pickup, and maintenance of cutting-edge medical device equipment, and serving as the service center designee.

As a Field Service Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Serving as the service center designee in the absence of service center management and assuming the responsibilities of the person in charge of the location.

• Overseeing local business operations, including performance metrics and the required use of outside labor. This also includes the daily allocation of work to other team members.

• Providing support and training to service center employees regarding the appropriate execution of operational protocols and processes.

• Supporting customers, including patients and hospital staff, by providing superior customer service and customer-centric solutions. Conducting customer training on products and processes, as appropriate.

• Organizing, allocating, and executing work tasks effectively and efficiently to meet customer service expectations and timelines.

• Ensuring timely and accurate order management execution using company-issued computers and electronic equipment for documentation and recordkeeping.

• Obtaining and evaluating information regarding service and product inquiries and providing prompt responses and appropriate follow-up. Seeking customer feedback and escalating issues to management when appropriate.

• Safely operating a company vehicle to support equipment delivery, retrieval, and onsite customer service requirements (30–75%).

• Preparing best-in-class medical device equipment for delivery, including cleaning, disinfecting, quality validation, routine maintenance, disposable preparation, and documentation processing.

• Performing and coordinating inventory control of assets, parts, disposables, and supplies. Contacting customers to coordinate the delivery, retrieval, and return of products.

• Accurately preparing, picking, packing, shipping, and receiving inbound and outbound shipments through third-party partners, including loading and unloading medical equipment from company vehicles.

• Leading and ensuring compliance with all work and safety instructions, company and departmental policies and procedures, and regulatory requirements. Maintaining a clean, organized, and safe work environment.

Company Vehicle

This position requires driving a company vehicle and will req