Receptionist

Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services.

Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco.

Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all.

For more information about us, visit www.larkinstreetyouth.org.

 

WHAT YOU'LL DO:

Under the guidance of the Program Manager, the Receptionist is responsible for is responsible for screening visitors, maintaining the space and image of as well as coordinating coverage of the entry and client service reception area, along with other minor activities at the reception area of the building.

This is a full-time position, eligible for full benefits.

Your responsibilities:

• Maintaining the safety of the site as well as providing ongoing administrative support and communication to the assistant manager, program manager, and building manager.
• Monitors the entrance of clients and staff, answers the facility telephone, maintains administration/reception desk and files, and performs data entry.
• Screens all visitors to confirm that they are eligible clients or authorized guests of building employees.
• Ensures visitors are escorted by staff at all times.
• Greet clients and visitors and direct them to the appropriate person(s).
• Assist in the maintenance of facility supplies.
• Act as vendor liaison.
• Responds to emergencies as needed.
• Fills out incident reports as needed.
• Reports violations of House Rules or Program Guidelines.
• Oversees and assists in coordinating coverage at front entry and lobby to ensure absolute security and cleanliness.
• Provides information to residents, visitors and applicants concerning building and program regulations.

Working Location: This role is 100% in person, based at the Drop-In Center (134 Golden Gate Avenue, San Francisco, CA).

WHO YOU ARE:

• You are passionate about the Larkin Street Youth Services mission to end youth homelessness.
• You embody our values and core strategies: "This Is How We Roll":
  • Client-Centered
  • Trauma Informed Care
  • Restorative Practices
  • Harm Reduction
  • Non-Violent Crisis Intervention
  • Motivational Interviewing
• You have some social services and/or direct-service experience.
  • *BONUS* You have experience working in drop-in services, shelter, transitional, and/or permanent supportive housing programs.
• You have administrative experience.
• You are most excited to serve Transitional Aged Youth (TAY), aged 18 to 25 of diverse backgrounds.
• You are a self-starter and team player. Your colleagues describe you as compassionate, dependable, and patient.
• You work best in an on site, in person working environment. This role is 100% onsite/in person.
• You are willing to work holidays occasionally.

THE PERKS:

• Hourly Rate of $25.00
  • +$1.50 for bilingual incentive pay. Must be fluent in Spanish and English.
• Clipper Bay Pass - Commute for FREE!
• Choice of Kaiser and Sutter medical plans, plus dental and vision.
• Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays.
• 403(b) retirement plan with employer matching.
• Flexible spending accounts for Healthcare and Dependent Care expenses.
• Life Insurance.
• Employee Assistance Program (EAP) for counseling services.
• Health Advocate Service.
• Paid Sabbatical following 5 and 10 y