Information Technology Support Specialist

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Help Desk Support, Remote Support, Troubleshooting Hardware, Troubleshooting Software

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Help Desk Technician IV
Shape the Mission. Shape Your Career.

Step into a role where your technical talent directly supports national‑level operations. As a Help Desk Technician IV with GDIT, you’ll be part of an elite IT team ensuring our customers stay connected, productive, and mission‑ready. If you’re resourceful, mission‑minded, and ready to make an impact, this is where you belong.

What You’ll Do
Frontline Support & Problem Solving
● Deliver responsive, high‑quality support via phone, email, chat, and ticketing systems.
● Track, triage, and resolve technical issues with accuracy and professionalism.
● Troubleshoot hardware, software, and basic network connectivity challenges.
● Provide clear, step‑by‑step guidance to users at all levels.
● Escalate complex issues to advanced teams when needed.
● Mentor junior technicians and support new team members.

Technical Expertise
● Install, configure, and update software across user devices.
● Support account management tasks such as password resets and lockouts.
● Diagnose basic issues with printers, scanners, and peripherals.
● Maintain inventory and contribute to asset management processes.

Documentation Excellence
● Create clear, detailed documentation of issues, resolutions, and procedures.
● Contribute solutions and best practices to the knowledge base.
● Ensure all tickets include complete, accurate troubleshooting steps.

Customer Care & Communication
● Provide friendly, empathetic, and highly effective customer service.
● Translate technical concepts into language non‑technical users can understand.
● Keep users informed with timely ticket updates.
● Support teammates and contribute to an engaged, high‑performing team culture.

Security & Compliance
● Follow all established security and IT policies.
● Report potential incidents or anomalies immediately through proper channels.

What You Bring
● Education: AA/AS degree
● Experience: 5+ years relevant help desk or IT support experience
● Technical Skills: Proficient in hardware/software troubleshooting, remote support tools
● Clearance: TS/SCI with Full‑Scope Polygraph (active)
● Certification: CompTIA Security+ (or obtained within first 3 months)
● Citizenship: U.S. citizen
● Schedule: mission‑essential availability may include holidays
● Location: Annapolis Junction, MD
● Commitment to staying current with evolving technologies

Why GDIT
Be part of an organization where your work supports real‑world mission success. At GDIT, your growth is supported and your contributions matter.

● Growth: Access to AI‑driven career tools and learning platforms
● Mobility: Dedicated internal mobility support for long‑term career progression
● Benefits: Competitive compensation, 401(k) with company match, comprehensive health & wellness
● Culture: Innovative, collaborative, and military‑friendly workplace

Own Your Opportunity
Join GDIT and discover how far your skills, passion, and security clearance can take you. Your next mission‑driven career step starts here.

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA MD Annapolis Junction

Additional Work Locations:

USA TX San Antonio

Total Rewards at GDIT:

Our benefits package for all US-based employees inclu