Field Engineering Technician

JOB TITLE: Field Engineering Technician

LOCATION: Hawthorne, NY (on-site) + regular travel (50%-75%) to customer sites across U.S.

TYPE: Full time, regular

COMPENSATION: $28.00/hr - $38.00/hr

Clarapath is a medical robotics company based in Westchester County, NY. Our mission is to transform and modernize laboratory workflows with the goal of improving patient care, decreasing costs, and enhancing the quality and consistency of laboratory processes. SectionStar™ by Clarapath is a ground-breaking electro-mechanical system designed to elevate and automate the workflow in histology laboratories and provide pathologists with the tissue samples they need to make the most accurate diagnoses. Through the use of innovative technology, data, and precision analytics, Clarapath is paving the way for a new era of laboratory medicine.

Role Summary:

The Field Engineering Technician will play a critical role in supporting the installation, operation, and service of Clarapath’s SectionStar™, our advanced electro-mechanical device, at customer sites. This position requires strong technical aptitude, hands-on troubleshooting skills, and the ability to work independently in dynamic field environments. Working closely with our engineering, manufacturing, and customer support teams, this individual will ensure successful deployments, perform on-site diagnostics and repairs, and provide valuable feedback to improve product performance and reliability. We are seeking a proactive, detail-oriented technician who thrives in fast-paced settings, communicates effectively with customers, and is eager to apply problem-solving skills to real-world technical challenges.

Responsibilities:

• Install, configure, and commission SectionStar™ units at customer sites
• Perform on-site diagnostics, troubleshooting, and repair of electro-mechanical and control-system components
• Use software tools to diagnose issues, identify root causes, and support machines deployed in the field
• Conduct preventive maintenance and routine system health checks
• Accurately document service activities, maintenance findings, and corrective actions
• Collaborate cross-functionally with engineering, manufacturing, and customer support teams to communicate field issues and recommend product improvements
• Support beta testing, validation activities, and field deployment of product updates
• Maintain a high level of professionalism and clear customer communication while representing Clarapath
• Ensure compliance with safety protocols, quality standards, and applicable regulatory requirements

Qualifications:

• Associate degree or technical certification in engineering technology, electronics, mechanical systems, or a related field (Bachelor’s degree preferred)
• 2+ years of experience in field service, technical support, electro-mechanical equipment maintenance, or a related role
• Strong troubleshooting skills across mechanical assemblies, electrical systems, sensors, and control hardware
• Experience diagnosing basic electrical issues using multimeters
• Hands-on experience with wire crimping and cable assembly
• Ability to read and interpret schematics, wiring diagrams, and mechanical drawings
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