Operations Associate

ROLE OVERVIEW Pivot Energy is seeking a highly energized operations associate skilled at contributing to complex projects and optimizing processes that scale. In this role, you will focus on program operations and serve customer needs, while identifying opportunities to increase efficiency and accuracy in our work. You will contribute to multifunctional project teams, executing community solar subscriptions for both Pivot Energy and our third-party clients. This role requires knowledge of community solar or renewable energy, adhering to standard operating procedures, as well as project, state, and utility program details. You will play a critical part in ensuring the company meets key business objectives centered around total enrollment numbers and revenue recognition. The ideal candidate should be process-oriented and prepared to support data-driven department growth. A successful candidate will have some experience working on complex projects, which highlights the ability to balance competing priorities and successfully communicate across a broader team. Additionally, this individual should possess strong verbal communication skills and be able to liaise with both internal and external audiences professionally.

PRIMARY RESPONSIBILITIES

• Respond to customer requests by phone and email, providing timely and accurate feedback
• Contribute to proactive communications between the SunCentral teams including project timelines, product details, strategy, and account management
• Work with the Sales and Sales Operations teams on developing Standard Operating Procedures for new projects, markets, and developers
• Leverage Excel, utility forms, and our proprietary software tools to maintain subscriber lists and allocations, optimizing enrollment and revenue collections
• Identify opportunities to improve SunCentral’s CRM tools and customer support processes
• Build relationships with utilities and industry specialists to maintain active community solar subscriptions and ensure accurate bill crediting
• Serve as point of contact for new client onboarding as outlined by business development
• Support the execution of customer acquisition and onboarding campaigns through phone and email-based communications that support subscriber engagement
• Execute subscriber invoicing using utility-provided data and the SunCentral portal
• Run monthly aging reports, subscriber collections efforts, and analyze payment data – ensuring project revenue and minimizing subscriber risk

REQUIRED COMPETENCIES

• Project Management: Successful track record of overseeing and coordinating projects
• Stakeholder Engagement and Customer Service: Strong written and verbal communications skills and ability to effectively engage with community solar subscribers as well as utility partners
• Process and Detail Oriented: Have a keen eye for detail and a systemic approach to task prioritization and management

PREFERRED COMPETENCIES

• 2-3 years experience in business, project management, or operations
• Familiarity with the community solar industry or at a minimum the broader solar industry key terms and market dynamics
• Experience with CRM software and best practices
• Advanced in MS Excel including PivotTables, VLOOKUP, and Data Tables
• Data Analysis: Proficient in analyzing energy production and solar crediting data

ABOUT PIVOT
Pivot Energy is a national renewable energy provider that develops, finances, builds, owns, and manages solar and energy storage projects that help decarbonize our nation’s electricity, increase equitable access to clean energy for local communities, and provide real cost-savings to American businesses andfamilies. We are fiercely dedicated to accelerating the rapid transition taking place in the energy industry to a more decentralized and cleaner approach to power generation. We are committed to positively contributing to the local communities and people we serve with more than clean energy. We believe global warming poses an existential threat to our planet and that we have a responsibility to help mitigate the threat. Our portfolio includes projects that reduce energy burden for income-limited families, create workforce pathways for under-represented groups within the solar industry, and include robust community investment opportunities. As a Certified B Corporation and one of Denver’s “Best Places to Work”, we believe that company success is driven by a healthy environment, thriving society, and workplace where all individuals are respected. We evaluate every internal decision on environmental, social, and governance (ESG) factors to determine if our actions will result in a n