Lead Strategy and Program Manager, Returns

About Veho
Veho is the post-purchase experience company that unlocks the potential of everyday consumers and brands to fully participate in e-commerce. Building an entirely new end-to-end logistics infrastructure, powered by the latest technology and designed for the modern era of shopping, Veho is reinventing shipping, and all parts of the post-purchase experience as we know it. By removing the pain from delivery and returns, Veho is creating powerful opportunities for brands to engage and build deep loyalty with their customers like never before.
Returns is Veho’s second business line, looking to remove friction in the customer returns experience through our flagship product Home Pickups, while driving exceptional cost savings and speed for our B2B customers with best-in-class reverse logistics. As a Lead Strategy and Program Manager, Returns, you will be an early hire in the business unit, reporting directly to the GM. You will play a pivotal role in the commercialization of our doorstep pickup and reverse logistics services. This multifaceted role involves strategic planning, pricing strategies, client engagements, and collaboration with our revenue and marketing teams. If you are a proactive, versatile, and commercially savvy individual looking to make a significant impact, we want to hear from you!

Responsibilities Include:

• Strategic Planning: Develop and implement strategic plans to commercialize and enhance our doorstep pickup service.
• Pricing Strategy: Design and iterate on pricing models that optimize revenue while ensuring competitive positioning in the market. Leverage existing financial infrastructure to help build business cases for strategic bets on pricing clients.
• Client Engagement: Join client meetings, understand their needs, and tailor our offerings to fit client-specific requirements.
• Collaboration: Work closely with the revenue team to identify market trends, opportunities, and challenges; and transportation and operations teams to identify key opportunities across our network and expansion strategy to integrate returns into delivery planning.
• Presentation and Communication: Create compelling slide decks, presentations, and other materials for internal and external stakeholders.
• Marketing Collaboration: Partner with the marketing team to design effective marketing collateral that highlights our unique value proposition.
• Special Projects: Take on ad-hoc projects such as market research, competitive analysis, and process optimization as required.
• Reporting: Analyze and present performance metrics to senior management, providing actionable insights.

What You Bring:

• Bachelor’s degree in Business, Operations, Marketing, or related field. A master’s degree or MBA is a plus, but not required.
• 4-6 years of experience in strategy, operations, or a related field.
• Driven by intellectual curiosity and enjoys creative problem-solving.
• Proven track record in commercial roles, with a focus on pricing and product commercialization.
• Strong analytical skills and a data-driven mindset.
• Excellent communication and presentation abilities.
• Proficiency in using tools like PowerPoint, Excel, and any relevant CRM systems.
• Ability to multitask and handle multiple projects simultaneously.
• Team player with a collaborative approach and ability to work cross-functionally.
• Passionate about customer experience and service optimization.

Veho is a growth company that looks for team members to grow with it. Veho offers a generous ownership package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Veho employee shares one galvanizing mission:  to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.  We are deeply value-driven (Ownership, Candor, Team Success, Human) and care tremendously about investing in people.  We are committed to creating a diverse team and an environment that provides everyone with the opportunity to do the work of their lifetime. Veho is unable to provide sponsorship at this time. 
Veho is committed to nurturing, cultivating and preserving a diverse and inclusive work environment. Empathy and respect for each other is core to our values and a central part of working here every day. The diversity of our employees, drivers and applicants is welcomed and encouraged.
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