Manager, Software Engineering Management

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a highly skilled and driven Engineering Manager who excels in both technical expertise and people management. The ideal candidate will possess in-depth knowledge of CI/CD best practices, AWS Computing Services, and ability to deliver applications and services at high velocity. This individual will play a key role in leading and managing a team of talented engineers while also contributing hands-on to technical projects.  

Team:

What you get to do in this role:   

• Drive the automation of deployment, configuration management, and monitoring processes to improve efficiency and reduce manual intervention. 
• Oversee the design, deployment, and management of the organization's build applications.  
• Select and implement appropriate DevOps tools and platforms. Evaluate and select third-party tools and services that align with the organization's needs and goals.  
• Develop and maintain disaster recovery plans to ensure business continuity in the event of outages or disasters.   
• Drive root cause investigations, seeking the primary cause of the unexpected event, no matter where it lies.  
• Work with product management, development, design, support and other dev teams to create high-quality solutions. 
• Manage departmental resources, staffing, mentoring, and enhancing and maintaining a best-of-class engineering team. 

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Exceptional problem-solving skills to troubleshoot complex technical issues and identify root causes.  
• Strong understanding of software development methodologies, best practices, and coding standards.  
• Experience developing and executing a strategic vision for various DevOps or SRE functions.  
• Strong knowledge of infrastructure as code (IaC) and automation tools such as Terraform, Ansible, or Chef.  
• Preferred proficiency in AWS, GitHub, Jenkins, and Nexus. 
• Proven track record of leading and managing technical teams, including hiring, mentoring, and performance evaluation.  

Basic Qualifications:

• 6+ years of experience implementing and managing DevOps and
• CI/CD practices in large-scale environments.  

For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will b