Sr. Quality Program Manager

The Group You’ll Be A Part Of

 

The Customer Support Business Group (CSBG) focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. 

 

The Impact You’ll Make

As a Program or Project Manager in CSBG, you will play a pivotal role in driving projects/programs to enhance the quality of CSBG Products and Services.

In this role, you will directly contribute to improving our customers experience and reducing CSBG overall cost of poor quality.

What You’ll Do

Lead Quality improvement Initiatives across CSBG:

• Spearhead quality improvement projects for CSBG, focusing on enhancing processes and establishing key performance indicators (KPIs) to ensure accountability.
• Analyze Data for Insights: Conduct thorough data analysis to identify trends and actionable insights, driving continuous quality enhancements
• Work closely with Engineering, Product Management, Supply Chain, and other functions to identify, recommend, and implement systemic corrective actions within CSBG and other functions to prevent recurrence of quality issues

Address Quality Nonconformances and execute to committed improvement objectives:

• Lead efforts to respond to customer concerns regarding quality issues, coordinating resources and activities to resolve nonconformances
• Develop and implement effective quality KPIs to facilitate continuous improvement and measure success

Represent CSBG in company wide quality initiatives:

• Monitor adherence to company-wide quality policies and procedures, ensuring compliance and promoting best practices
• Act as the voice of CSBG in multi-functional meetings, ensuring quality standards are upheld and communicated effectively.
• Champion Quality Culture: Act as an agent of change, promoting Lam’s quality culture and driving initiatives that enhance organizational quality standards

Who We’re Looking For

Minimum Qualifications:

• 10+ years working experience in Quality disciplines/management/operations
• Bachelor's degree in Mechanical, Electrical, or Industrial engineering or equivalent required
• Excellent interpersonal skills with the ability to motivate, influence, manage and drive results within a complex organizational environment
• Demonstrated ability to lead cross functional teams and meet programs objectives
• Excellent written and verbal communication skills
• Demonstrable advanced expertise in use of structured problem-solving methodologies (PDCA, DMAIC, 8D) and quality tools 
• Able to perform data analysis to visually represent and resolve problems
• Excellent planning and time management skills; must be able to work on multiple projects simultaneously; flexibility is critical
• MS Office suite (especially Excel), email, Windows, SAP

Preferred Qualifications

• Semiconductor industry or global supplier experience is a plus
• Experience with Design for Reliability, Design for Manufacturability, Failure Mode and Effects Analysis is a plus
• Customer service/customer facing experience is a plus

Our Commitment

 

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gend