Manager, Revenue Operations

POSITION SUMMARY:

The The Manager, Revenue Operations leads the team responsible for the development and implementation of pricing tools, algorithms, and capabilities that support revenue management activities and executing monthly pricing processes and analyzing results of pricing initiatives.  This role also leads the revenue management department’s data processing and storage strategy, including developing innovative methods for leveraging automation and data analysis to improve outcomes and drive informed decision making

PRINCIPLE RESPONSIBILITIES: 

• Responsible for the professional development and growth of technical team of analysts, engineers, and developers, in support of the company’s revenue growth and pricing optimization efforts.
• Acts as the primary “product owner” liaison between development team and business leaders in support of ownership and optimization of existing revenue operations tools and solutions.
• Participates in determination of stakeholder needs and ensures business value is realized. Determines data analysis goals given business objectives. Helps determine data requirements and performance metrics to support analysis.  
• Implements best practices and repeatable processes that ensure consistent, quality delivery of modeling and analytics work. This encompasses responsibility for quality control including ensuring that appropriate documentation and peer review processes are in place.
• Develops creative and innovative methods and tools for reviewing, analyzing, forecasting, and presenting data and analysis.
• Communicates analytical results to Director-and-above leaders in revenue management and sales in a consultative manner, and always at a level that is consistent with the target audience.
• Demonstrates attention to detail, organization, and deliverables, including driving projects to completion in accordance with established timelines.
• Builds and manages a best-in-class operations, analytics, and reporting team.
• Responsible for identifying opportunities to improve product functionality to support all aspects of pricing strategy and execution.
• Responds effectively to requests for ad-hoc analyses. Translate business inquiries into actionable reports or dashboards to monitor KPIs, while highlighting areas of concern and/or opportunity.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS: 

• Masters degree
• 5+ years of experience in a product ownership setting, responsible for ongoing maintenance and optimization of data products, dashboards and other reporting products, and/or other technical tools used by business leaders.
• Demonstrated experience and expertise in working with business leaders to understand their requirements and leading technical teams in the development of solutions across data, reporting, and other tools
• Demonstrated experience and expertise in managing the professional development and growth of technical analysts, engineers, and developers
• Waste Industry experience or experience working with pricing and customer analytics in a subscription-based industry, and corresponding business acumen.

MINIMUM QUALIFICATIONS: 

•  Bachelor’s Degree in an analytical field (Mathematics, Economics, Computer Science, Information Management, Statistics, Finance, Engineering, etc.).
• 2+ years of experience leading analysts directly or in a matrix capacity as part of large, complex projects requiring resources across multiple teams.
• 5+ years of experience and demonstrated proficiency with quantitative tools including MS SQL, SAS, R, Python or similar statistical software.
• 5+ years of experience building, managing and manipulating large data sets in a complex database environment
• 5+ years of experience with database design, ETL processes, setting up slow-moving dimensions, basic database administration and report and process automation
• Demonstrated proficiency with MS Office including Word, SQL Server, and PowerPoint. Excel skills should be expert level, including VBA programming 
• Ability to maintain and perform routine server administration in a mixed server environment consisting of both Windows and Linux servers.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan wit