Guest Services Agent - Giants Ridge

Compensation Amount:

16.00 USD Hourly

Job Summary:

The Sales Representative is responsible for all sales activities in assigned accounts or regions. Manage quality and consistency of product and service delivery.

Job Description:

ESSENTIAL FUNCTIONS

• Present and sell company products and service to current and potential clients.
• Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
• Follow up on new leads and referrals resulting from field activity.
• Identify sales prospects and contact these and other accounts as assigned.
• Prepare presentations, proposals and sales contracts.
• Develop and maintain sales materials and current product knowledge.
• Establish and maintain current client and potential client relationships.
• Prepare paperwork to activate and maintain contract services.
• Manage account service through quality checks and other follow-up.
• Identify and resolve client concerns.
• Coordinate company staff to accomplish the work required to close sales.
• Comply with Lancaster Foods, Inc. policies and procedures.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/GED required.  Associate’s or Bachelor’s Degree in Business or related degree preferred.    
• Ability to operate a variety of powered industrial trucks. 
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to sit for up to 8 hours a day, talking on a phone and working on a computer.    
• Withstanding temperature extremes in indoor and outdoor environments. 
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication.

EQUIPMENT USED

• Typical office equipment (computers, phone system, fax, copiers, scanners, among others).

Giants Ridge, managed by Guest Services, Inc., is looking for enthusiastic and customer-focused individuals to join our team as a Guest Services Agent.  This role is often the first point of contact for our guests, making it one of the most important positions in creating a welcoming, memorable experience. 

As a Guest Services Agent, you’ll assist with ticket sales, season passes, and other resort products, while providing helpful information about resort activities.  You’ll work in a fast-paced environment where strong communication, professionalism, and attention to detail are key.

This position starts as seasonal but may develop into year-round employment as the seasons change and resort operations continue.  Part-time and full-time positions available.

What We’re Looking For:

• Strong guest services and communication skills
• Ability to multitask in a busy environment
• Previous customer services or cash-handling experience preferred
• A team-oriented and approachable personality
• Willingness to work some evenings, weekends and holidays

Why Join Giants Ridge?

• Mountain Perks – Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Discounts – Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge. 
• Work with Friends – Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling – We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! – Additional perks and surprises that make Giants Ridge a great place to work!

Giants Ridge is the #1-rated family vacation destination in Minnesota.  Located just north of Duluth in the heart of