Technical Sales Support Specialist I

Overview

SUMMARY OF POSITION

Provides technical support to the Territory Sales Teams in the Packaging, Building & Construction and Industrial Channels to drive product and product application knowledge to Channel partners, Contractors and End users. Performs various tasks including product demonstrations, installations of packaging tape applicators and troubleshoots customer installed equipment. With guidance and coordination of CM, TSM, RSM, trains internal and external sales teams, technical teams and end users. Relies on instructions and pre-established guidelines to perform the technical functions of the job.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITES

• Supports the Sales team members with sales calls, product demonstrations and assists with value added selling initiatives with channel partners, contractors and end users in support of building the Shurtape Brand.
• Establishes and maintains relationships with key channel partners, contractors, and end users in various market segments.
• Is fully versed on and actively seeks additional knowledge of all Shurtape products and applications and assists Channel Management and Product Management with the development of training content and product demonstrations that resonate with channel partners, contractors and end users.
• Educates and provides regular training events with TSM’s, channel partners, contractors and end users.
• Participates in Voice of Customer Sessions and Development Field Trials and provides concise feedback to Channel & Product Management and Product Development
• Maintains accurate calendar / schedule of events and customer visits.
• Provides detailed follow-up reports for each event to all sales team members associated with the event and manager.
• Produces and distribute timely and detailed service reports for all end user visits.
• Documents and communicates market knowledge, competitive products, pricing intelligence, key contacts, ect.
• Assists sales representatives with installation, field repair and return of Packaging Channel equipment.
• Work directly in the field and on job sites with contractors in various Building and Construction channel segments.
• Maintains adequate tape samples and parts inventory for product demonstrations and equipment events.
• Maintains a well-organized workspace and company vehicle that will represent the company in the best possible manner.

Qualifications

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to work in a fast-paced environment with consistent pressure to complete duties as outlined above
• Able to manage multiple projects at a detailed level and provide support to sales in a fast-changing environment 
• Excellent verbal, writing and interpersonal skills
• Able to complete duties which are time-sensitive and have strict deadlines for completion
• Strong Analytical, technical, mechanical, troubleshooting and organizational skills required
• Proficient in Microsoft Office
• Valid Driver’s License

 

JOB REQUIREMENTS  

• Education/Certification Requirements
• Bachelor’s Degree preferred or equivalent work experience

• Experience
• 1-5 years of specific experience working with Packaging Machinery
• General knowledge of commonly-used concepts, practices, and procedures within the packaging field.
• Ability to speak Spanish is highly desirable

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequent travel by air, automobile required with overnight stays.
• Frequent standing and sitting, and bending.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work in and around various manufacturing and construction equipment safely and within customers safety procedures
• Lifting of material weighing up to 50 lbs.

 

WORK ENVIRONMENT

Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams to work closely and suppor