Site Superintendent

Job Type Full-time Description

  

The SITE SUPERINTENDENT acts as the assistant to the Leasing Agent.  The purpose of the SITE SUPERINTENDENT is to oversee the daily operations of the property and ensure that the property objectives are met. These objectives will include maximizing occupancy levels and property values as well as maintaining the physical appearance and upkeep of the complex. 

Duties and Responsibilities

Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, Section 8 and all other laws pertaining to multifamily housing. 

Financial

• Oversees all daily operations of      the property, including:

· Ensure that all rents are collected when due and posted in a timely manner. Makes sure that all bank deposits are made daily. Performs evictions, utility cut-offs, and tenant notices as required on delinquent rents.

· Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations, W9’s, and certificates of insurance. Resident Manager is responsible for approving and submitting all invoices in a timely manner to corporate office for payment.

· Maintain all on site local and state licenses.

· Oversee all daily operations of the property.

  

Administrative/Office

• Review      and respond to incoming emails and phone calls promptly. 
• Ensure      that lease files are submitted to the Leasing Agent promptly and upon      request. 
• Assist      the Leasing Agent with rental applications and signs new move-in contracts      and addenda
• Conduct      property inspections with local housing authorities, local, regional and      national government agencies, property owners, and IMI Asset Management      team, as needed
• Ensure      that the property meets all requirements as outlined in IMI audits and      regulatory agency audits as needed
• Responsible      for office opening as scheduled, oversee the physical appearance of the      complex to include the office, grounds, and common areas
• Attend      assigned training courses as defined by the IMI*  
• Maintain      accurate, detailed records on all aspects of management activity on a      daily, weekly, and monthly basis

Resident Relations

• Maintain positive employee service      attitude.

· Complete periodic inspections with residents of move-in/move-outs.

· Perform occupied unit inspections as required by IMI policies.

· Follow IMI policies and procedures to maintain positive resident communications; e.g., resolving complaints, service requests, etc.

Maintenance

· Physically walk and inspect the entire property on a regular basis to verify the condition of the overall property, common areas, and vacant apartments. 

· Clean units, as needed, to prepare for unit turns. 

· Oversee the completion of work orders to ensure the repair and upkeep of units are current.

· Ensures that property hallways, restrooms and all common areas are clean and presentable at all times

Marketing/Leasing

· Show apartments, handle incoming phone calls from prospective new residents and completes appropriate paperwork as directed by the Leasing Agent.

· Attend monthly meetings, as assigned.

· Stress the importance of maintaining current phone numbers and email addresses of prospects and residents in order to maintain accurate system data

Safety

· Reports all liability and property incidents to the corporate office immediately. Ensures that all workers' compensation claims are reported and proper paperwork is completed.

  

General

· Performs any additional duties or tasks as assigned by the Regional Manager or IMI.

· Strives for superior customer service in all areas, including customer service within the company as well as outside the company with residents and vendors.

Qualifications & Requirements

Experience in management preferred. Must have a background in supervision and a successful track record of accomplishments. 

• Must      maintain a professional and courteous approach with residents, visitors,      contractors, and fellow employees. 
• Must      have the necessary tools to effectively complete tasks outlined      above. 
• Must      have the ability to follow oral and written instructions and be able to      maintain effective and cooperative working relationships.

· High School diploma or equivalent required; college degree preferred.

Physical Abi