Delivery Lead Associate Director

Role Summary
The Delivery Associate Director is responsible for leading and driving high-impact operations delivery across one or more service areas. This person ensures quality, efficiency, and client value by aligning delivery outcomes with business objectives and operational excellence. They partner deeply with internal delivery leadership, cross-functional teams, and client stakeholders to sustain performance, embed continuous improvement, and support strategic growth. This role focuses on execution, operational performance, and delivery leadership rather than direct sales or account expansion.

Key Responsibilities

Delivery Leadership

• Lead end-to-end delivery operations for assigned programs or service lines, ensuring operational commitments are met on time, within quality standards, and aligned to contractual SLAs/KPIs. 

• Define, implement, and refine delivery processes, governance, and controls that improve operational predictability and service quality. 

• Partner with senior delivery leadership to align on priorities, forecast demand, balance supply, and advise on escalation and risk mitigation. 

• Act as a senior escalation point for delivery issues, resolving complex challenges that impact performance or client satisfaction. 

Client and Stakeholder Engagement

• Maintain strong relationships with key client stakeholders and internal leadership to ensure delivery outcomes align with expectations and long-term operational goals. 

• Represent delivery performance, forecasts, risks, and improvement plans to senior stakeholders.

• Collaborate with internal counterparts (e.g., Technology, Strategy, Quality, HR) to ensure integrated delivery and shared accountability for outcomes.

People Leadership and Development

• Develop and mentor senior managers and team leads, setting clear expectations, performance objectives, and career growth pathways.

• Promote a culture of continuous improvement, accountability, and development within delivery teams.

• Lead workforce planning and skill development initiatives to ensure the right talent mix for current and future delivery needs.

Operational Excellence and Improvement

• Use data-driven insights to identify operational improvement opportunities and lead initiatives that enhance efficiency, reduce costs, and strengthen quality controls.

• Sponsor delivery excellence programs, including process design, automation, and analytics adoption where appropriate.

• Ensure compliance with internal frameworks and external regulatory or contractual requirements.

Basic Qualifications

• Minimum of 10 years experience in operations delivery, program management, or service delivery leadership, preferably in a large global services environment.

• Minimum of 5 years experience managing client relationships

• Minimum of 3 years experience managing a P&L

Preferred Qualifications

• Prior BPO/BPS

• Customer Experience and/or Supply chain

• Exposure to AI technologies/transformation

Professional Skills

• Proven ability to lead cross-functional teams and manage complex delivery portfolios.

• Strong stakeholder management and communication skills, with experience interacting at senior levels.

• Demonstrated track record of driving operational performance improvements and leading organizational change.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 02/07/2026 and open for at least 3 days.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location                                    Annual Salary Range

California                                           $163,000 to $413,600

Cleveland                                            $150,900 to