Sr. Business Manager - Global Workplace Services Workplace Analytics

Sr. Business Manager - Global Workplace Services Workplace Analytics

In Global Workplace Services (GWS), the Workplace Analytics Team uses data and technology to make magic happen with dashboards and spreadsheets, illuminating what’s actually happening in our spaces to deliver a safe and best in class associate and customer experience both today and in the future. You’ll partner with clients across GWS,  as well as the Retail Bank,  to help solve business problems and monitor/optimize Capital One’s real estate footprint (which includes offices, branches, and cafes) and support our Security Operations.  This Sr. Business Manager will help design, build, and/or deliver ML models and components that solve real-world business problems while working in collaboration with the Product and Data Science teams in Tech and other organizations.  You will collaborate as part of a cross-functional Agile team to create and enhance software that enables state-of-the-art big data and ML applications. You will also develop our Machine Learning and Automation roadmap for GWS through partnership with our service line leaders.  You will develop and maintain the machine learning models which form the heart of our business. Use a combination of business acumen, coding and statistical skills to navigate large amounts of data and extract actionable solutions.

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior

• Business ownership: Have an ownership mindset including strategic planning with a 1-6 month horizon

• Leadership: Manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One

• Product: Partner with Product Managers, Design and Engineering to build the best products for both Capital One and its partners

• Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit and Fraud trends to historical behavior and testing hypotheses using rigorous monitoring and analysis

• Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently

• Partnership: Work closely with colleagues across Capital One including: Tech, Product, Design and others to drive improvement in quality, volume, service, and profitability

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

Basic Qualifications:

• Bachelor’s Degree

• At least 2 years of experience in quantitative analysis

• At least 2 years of experience in qualitative analysis

• At least 1 year of experience in people management

• At least 1 year of experience in project management

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

• 5+ years of experience in quantitative analysis

• 5+ years of experience in qualitative analysis

• 2+ years of experience in people management

• 2+ years of experience in product development

• 2+ years of experience in financial modeling

• 2+ years of experience in economic forecasting

• 2+ years of experience in project management

 

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