Client Service Associate

Company Description

Catch Vibe Voice is a forward-thinking organization dedicated to delivering impactful brand communication and strategic marketing solutions. We value creativity, collaboration, and continuous development, fostering a professional environment where individuals are empowered to contribute ideas, refine skills, and grow alongside the company.

Job Description

We are seeking a dedicated and client-focused Client Service Associate to join our growing team in Birmingham, AL. This role plays a key part in maintaining exceptional service standards while supporting daily client interactions and internal coordination. The ideal candidate is organized, articulate, and motivated to contribute to a high-quality client experience.

Responsibilities

• Serve as a primary point of contact for client inquiries and service requests

• Maintain accurate client records and ensure timely follow-ups

• Coordinate with internal departments to support client needs and service delivery

• Provide clear, professional communication across all client interactions

• Assist in resolving concerns while upholding company service standards

• Support ongoing process improvements to enhance client satisfaction

Qualifications

• Strong verbal and written communication skills

• Professional demeanor with a client-oriented mindset

• Excellent organizational and time-management abilities

• Ability to work effectively in a fast-paced, structured environment

• Problem-solving skills with attention to detail

• Willingness to learn and adapt within a professional setting

Additional Information

• Competitive salary ranging from $50,000 to $55,000 annually

• Structured training and onboarding support

• Clear growth and advancement opportunities

• Supportive team environment focused on professional development

• Consistent full-time schedule in an on-site role