Commercial Operations Manager

Job ID: 524855

Exempt

 

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

 

Oldcastle Infrastructure - Built For Life from Oldcastle Infrastructure on Vimeo.

 

 

Job Summary

 

The primary role of the Commercial Operations Manager is to oversee the order process from PO to delivery. The Commercial Operations Manager will be responsible to manage the Customer Service and Project Management team to process orders, communicate with customers, and work with internal stakeholders efficiently and effectively. They will work closely with the sales, engineering, production, and transportation team to resolve any customer service, schedule, or contract issues. The Commercial Operations Manager will also work with regional finance and the credit and collections team to resolve any payment disputes or past due customers.  

 

Job Location

 

• This role will be based out of our plant in Jacksonville, FL

 

Job Responsibilities

 

• Build & lead distinct team of customer service representatives and project leads personnel to effectively process orders, service customers, manage risk, and improve internal processes

• Maintain a long-term schedule across all product lines

• Develops, implements, and streamlines processes to manage sales orders

• Effectively forecast shipments on a monthly, quarterly, and annual basis

• Review customer purchase orders to ensure compliance with approved price levels, terms and cycle commitments to coordinate hand-off to Project Execution teams

• Collaborates with other Oldcastle business units to drive process improvements; specifically act as a liaison between sales & manufacturing to predict demand and drive asset utilization and proactively manage COGs

• Works closely with other departments to drive schedule attainment and resolve customer service issues

• Proactively minimize, respond to, and negotiate customer back charges

• Manages the change order process to minimize scope creep

• Assumes overall responsibility to deliver orders on-time and on budget

• Other duties as assigned

 

Job Requirements

 

• BS degree or equivalent industry experience required; MBA preferred

• 5 + years sales and/or operations management experience in industrial or construction environment preferred

• Demonstrated ability to read and understand blueprints and contracts

• Strong business and financial acumen that translates to sound, profitable sales, and business decisions

• Excellent communication skills and ability to relate across multiple levels with contractors, engineers, subs and government officials

• Proficient in Microsoft Office programs (Word, Excel, Outlook) and CRM software

• Process improvement or lean manufacturing certification

 

What CRH Offers You

 

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellne