Senior Digital Systems Specialist -- Rental & Used

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

The Caterpillar Rental & Used team is hiring a Senior Digital Systems Specialist for this dynamic role in the business!

Role Summary:

The Senior Digital Systems Specialist is a senior individual contributor within the Cat Rental & Used organization, serving as a key subject matter expert (SME) for rental operations and systems. This role supports the optimization and evolution of digital platforms that power the rental business and plays a critical role as the Rental SME for the Microsoft Dynamics 365 (D365) ERP program, ensuring solutions align with operational workflows, data integrity, and business outcomes and exceed quality and capability of competitive rental systems already in market.

What You’ll Do (Job Duties)

• Act as the primary Rental SME for the Microsoft D365 ERP implementation, supporting requirements definition, solution design reviews, testing, deployment, and post–go-live stabilization.

• Act as the primary technical and operational liaison between Caterpillar, external implementation partners (e.g., Accenture), and software vendors (Microsoft) to ensure business requirements are translated accurately into the D365 framework.

• Provide senior-level ownership of day-to-day support and continuous improvement for rental systems and related digital tools.

• Partner closely with Digital, IT, Operations, Finance, and external vendors to translate complex rental business needs into scalable system solutions.

• Lead the design of user-centric workflows that reflect the day-to-day realities of dealer rental operations, ensuring the system reduces friction for end-users while capturing high-fidelity data.

• Support and optimize integrations and data flows between D365 and existing rental management systems, including but not limited to RentalMan and Integrated Rental.

• Ensure system performance, data quality, and user adoption meet operational and business expectations; diagnose issues and drive resolution.

• Oversee the integration of dealer-level rental data (Helios) into the enterprise ecosystem to ensure global visibility of rental asset performance and data consistency.

• Contribute to reporting, insights, and data governance initiatives across the rental lifecycle.

What You Have (Core Skills)

Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.

Business Intelligence: Knowledge of business intelligence; ability to utilize business processes and technologies for gathering, storing, analyzing, and providing access to data that helps the organization make better business decisions.

Application Design, Architecture: Knowledge of basic activities and deliverables of application design; ability to utilize application design methodologies, tools and techniques to convert business requirements and logical models into a technical application design.

Data Warehousing: Knowledge of how to collect data from different information sources and distribute them to users; ability to simplify information systems and make sound business decisions.

Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
 

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
 

Top Candidates Will Also Have 

• Deep working knowledge of rental operations, processes, and performance metrics.

• Hands-on experience with rental management systems such as RentalMan, Integrated Rental, or similar platforms.