Patient Engagement Specialist (Rhode Island area)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Company: Oak Street Health

Title: Patient Engagement Specialist I

Location: Rhode Island area

Role Description

The Patient Engagement Specialist I will serve as an essential member of the Patient Engagement and Population Health Team. This role necessitates conducting patient outreach, encompassing telephonic communication and in-person home visits, to cultivate engagement within our care model. The PES I is responsible for engaging patients who have not yet visited the clinic or participated in our care model, providing support to facilitate their access to care at Oak Street. Furthermore, the PES I may assist patients in identifying a more suitable setting for their primary care requirements.

Responsibilities

• Execute patient outreach within the community, establishing connections with patients through home visits and telephonic support. (Approximately 50% of the time will involve community engagement, requiring access to reliable transportation).

• Address escalations and urgent needs, demonstrating the capability to prioritize tasks, triage situations, and manage multiple responsibilities simultaneously.

• Document patient interactions in electronic medical records promptly, adhering strictly to HIPAA standards and maintaining the confidentiality of protected health information.

• Facilitate communication regarding complex topics among all involved parties in the patient's care, as necessary (e.g., family members, caregivers, medical providers, community-based organizations).

• Collaborate with the patient and their support persons (if applicable) to define goals, address impediments, and maintain transparency concerning patient and provider expectations.

• Independently cultivate relationships with patients and their caregivers.

• Partner with Community Health Workers, Social Workers, and clinicians to support the needs of complex patients.

• Provide patients with education regarding Oak Street’s comprehensive wrap-around services.

• Achieve a minimum target of 20 resolutions per cycle.

What we’re looking for:

Required Qualifications

• A proven record of success in engagement, sales, and/or marketing within a healthcare-related context.

• Proficiency in both verbal and written communication.

• Advanced technological acumen, including proficiency in Excel and other EHR/EMR platforms.

• A commitment to serving the community and establishing meaningful professional relationships.

• A demonstrated ability to function autonomously in a demanding, fast-paced environment.

• A comprehensive understanding of Medicare and Medicare Advantage programs.

• Access to dependable transportation and the capability to travel within assigned territories to interact with patients.

• Fluency in Spanish (written and oral) is considered advantageous.

• Authorization to work in the United States is mandatory.

• An individual who exemplifies the core values of "Oaky."

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients he