Manager, Business Systems- AR

Company Description

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

• HYBRID – In office in either Columbia, MD or Minneapolis, MN, or Chicago, IL (Mon, Tue, Wed, Thur). Friday spent working from home.

Job Description

Opportunity at a Glance

This role will provide leadership, direction and coordination for a team of Systems Analysts, providing support and development of systems including Banner Student – Registrar module and DegreeWorks. This colleague will provide hands-on systems leadership to ensure the delivery of business systems enhancements and process improvements, to support the operations for the Adtalem institutions and companies.

Responsibilities

• Responsible for managing and developing departmental management staff as they direct daily operations of the business systems analysts.
• Responsible for ensuring key business systems align with current business process and organizational need. Effectively align and translate business needs on the academic side into an accurate work product (scribe, course configuration, etc.) by having technical, functional and process expertise.
• Leverages strong skill and expertise in business systems and processes, specifically in the Banner Student Reg module and DegreeWorks, to successfully lead functional/technical analysis, design, construction, testing and implementation of system enhancements, and perform production maintenance, supporting the success of ISS, ATGE and multiple institutions. Serves as POC and SME for Business Systems items.
• Troubleshoots and provide solutions to Production issues and analyzes root cause to find a more permanent fix. Leads review, identification, and recommendations to technology and/or data enhancements to resolve issues, support maintenance and improve existing processes and tools.
• Serves as primary liaison within ISS, IT and institutions in regards to key functional system enhancements and system configuration.
• Independently manages multiple projects according to plan. Proactively  creates plans, monitors and assigns work, follows up and reports progress to ensure work is delivered timely. Mitigates risks to project success and identifies and handles issues to ensure timely completion.
• Design, develop and implement processes for system configuration of key processes that affect student degree audits/program progress guides and course/program configuration. Implement best practices and identify continuous improvement opportunities to ensure that the team is working efficiently and effectively.
• Leads the planning of service requests, implementation steps, corrective actions, upgrade recommendations and optimization steps for and Banner and DegreeWorks technologies and products.
• Provides leadership to promote and maintain integrity and accuracy of the various reporting from functional systems.
• Ensures that dashboards are updated, accurate and effective.
• Coordinates development of training material for any new/changed business process flows within key systems.  Look for opportunities to create any missing training materials, SOPs and user guides for the team and stakeholders.
• Establishes service standards and metrics to measure service delivery and ensures that staff knows and understand their responsibilities, authorities and accountabilities.
• Work with business partners and Information Technology personnel to identify business requirements and system development specifications for business changes and enhancement requests. Work with business processing groups to identify any process improvements that may necessitate system changes.
• Research reported issues with the DegreeWorks application and processes, and translate into enhancement as needed.
• Supports compliance with Federal, State and Institutional regulations.  Maintains documents and evidences that support compliance to regulatio